Care Coordinator

Overview

Griswold Home Care – Shrewsbury, MA is seeking a Care Coordinator to serve as the first point of contact for phone calls, emails, texts, and general inquiries. You’ll provide a warm, professional, and responsive experience that reflects the heart of our mission for families, caregivers, and referral partners.

Location: Shrewsbury, MA · Employment type: Full-time

Base pay range: $45,000.00/yr – $52,000.00/yr

Be the first connection—and the ongoing support—for families in need.

What You\\\’ll Do

• Respond to all incoming calls, emails, and text messages with care and urgency
• Be the first point of contact for clients, families, caregivers, job seekers, and partners
• Assist families and loved ones in coordinating home care for seniors or individuals with disabilities
• Match caregivers to clients based on care needs and compatibility
• Schedule caregiver shifts and fill urgent or last-minute openings
• Conduct caregiver interviews, background checks, and onboarding
• Maintain organized, compliant employee records
• Participate in a shared on-call rotation to ensure ongoing care coverage

Who You Are

• Friendly, calm, and professional communicator — by phone, email, and text
• Detail-oriented, organized, and comfortable juggling multiple tasks
• A team player who thrives in a collaborative, fast-paced office
• High school diploma or GED required (college or healthcare experience is a plus)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience in caregiving, staffing, or customer service is a plus

What We Offer

• Competitive pay with room to grow
• Health insurance options
• 401(k) with potential employer match
• Paid Time Off and Paid Medical Family Leave
• Team-based, supportive culture
• A meaningful role that connects people to life-changing care

About Griswold Home Care – Shrewsbury

We help seniors and individuals with disabilities remain independent and safe at home. Our Shrewsbury team supports not only our clients, but also their families and caregivers—ensuring that every interaction is compassionate, professional, and dependable.

Apply today to become the first connection—and the ongoing support—for trusted care.

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