At a Glance
- Tasks: Be the friendly face of our estate agency, greeting clients and managing calls.
- Company: Join Grisdales, a vibrant estate agency that values diversity and teamwork.
- Benefits: Enjoy competitive pay, extra holidays, early finishes, and fun team socials.
- Other info: Flexible hours available in a dynamic, supportive environment.
- Why this job: Make a real impact as the first point of contact for our clients.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
We are looking for a friendly, organised and professional Front of House Reception/Administrator to join our busy estate agency team. This is a key role and often the first point of contact for our clients, so a positive attitude and excellent communication skills are essential.
About the Role
You will provide a welcoming front-of-house service while supporting the wider office with day-to-day administrative tasks. This role is based in our Whitehaven office and involves working in a busy environment, juggling calls, visitors, and administrative duties.
Location
Whitehaven
Contract
12-month fixed term contract
Hours
Part-time or full-time hours considered. Role will include weekday office hours. Applicants must be able to reliably commute to our Whitehaven office.
Competitive salary, dependent on experience
Key Responsibilities
- Greeting clients and visitors in a professional and friendly manner
- Answering and directing incoming calls and emails
- Booking and managing property viewings and appointments
- Maintaining accurate records on the agency system
- Preparing property details, letters, and basic documentation
- Supporting negotiators and managers with general administrative duties
- Keeping the reception and front office area tidy and presentable
Skills and Experience
- Previous experience in a customer-facing reception or office administration role is desirable; estate agency experience is also desirable but not essential
- Confident communicator with a professional telephone manner
- Well organised with strong attention to detail
- Comfortable using IT systems including email, Microsoft Word, and databases
- Reliable, punctual, and able to commit to agreed working hours
- Comfortable working in a busy office
- Smart, professional appearance suitable for welcoming clients
Here at Grisdales, we value diversity and inclusion and welcome applicants of all backgrounds, abilities and perspectives.
What We Offer
- Profit-based commission scheme with team and individual incentives
- Additional holidays for length of service and bonus days over Christmas
- Sick leave entitlement
- Early Friday finish!
- Funding and support for industry qualifications
- Financial services advice and products
- Volunteering opportunities and charity events
- Company socials to bring our team together!
Closing Date
30th January 2026
Note: We reserve the right to close this job posting early if a suitable candidate is found before the stated closing date.
How to Apply
If this sounds like the right move for you, we’d love to hear from you! You can apply directly by sending your CV and a short covering letter explaining why this role and working hours suit you to recruitment@grisdales.co.uk. If you’d like to find out a bit more before applying, give us a call on 01900 829977 or drop us an email for an informal chat.
Front-of-House Receptionist/Administrator in Whitehaven employer: Grisdales Ltd.
At Grisdales, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in our Whitehaven office. Our team enjoys competitive salaries, profit-based commission schemes, and additional holidays for length of service, alongside opportunities for professional growth through industry qualifications. We foster a culture of inclusivity and fun, with regular company socials that strengthen our team spirit while ensuring a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Receptionist/Administrator in Whitehaven
✨Tip Number 1
Make sure you research the company before your interview. Knowing about Grisdales and its values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the friendly face of the office, try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress smartly for your interview. First impressions matter, especially in a front-of-house role. A professional appearance will help you stand out as someone who takes the job seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you fresh in their minds.
We think you need these skills to ace Front-of-House Receptionist/Administrator in Whitehaven
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side in your CV and cover letter.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in customer service or administration, and mention how your skills align with what we’re looking for at Grisdales.
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients and visitors, emphasise your communication skills. Use clear and concise language in your application to demonstrate that you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grisdales Ltd.
✨Know the Company
Before your interview, take some time to research Grisdales. Understand their values, services, and what makes them unique in the estate agency sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Front-of-House Receptionist/Administrator, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Organisational Skills
Since the role involves juggling multiple tasks, be ready to discuss how you stay organised. Bring up any tools or methods you use to manage your time and tasks effectively, such as calendars, to-do lists, or software that helps you keep track of appointments.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Make sure to dress smartly and professionally for your interview. This shows that you understand the importance of a professional appearance when welcoming clients and visitors.
