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- Tasks: Lead a team to provide top-notch IT support and manage service desk operations.
- Company: A leading tech firm in Sheffield with a focus on growth and inclusivity.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact while leading a diverse team in a fast-paced setting.
- Qualifications: Experience in IT service management and strong skills in Microsoft 365.
- Other info: Join a supportive workplace that values innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology firm located in Sheffield is looking for an experienced IT Service Desk Manager. The successful candidate will lead a multi-discipline team, ensuring quality first line support is provided.
Responsibilities include managing service desk operations and staff development, while maintaining high customer service standards.
The ideal candidate will have strong administration experience in Microsoft 365 and be proactive in problem-solving. Embrace this opportunity to make a significant impact in a dynamic and inclusive workplace.
IT Helpdesk Team Leader - Global Support & Growth in Sheffield employer: Gripple
Contact Detail:
Gripple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Team Leader - Global Support & Growth in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 skills. We all know that being hands-on with the tools is key, so practice some common scenarios you might face as an IT Helpdesk Team Leader.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. We want to see how you can inspire and develop your future team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Helpdesk Team Leader - Global Support & Growth in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service desk management and your skills in Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've led teams and improved customer service in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your proactive approach to problem-solving. We love candidates who can think on their feet, so share a story or two about challenges you've tackled successfully.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gripple
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any other relevant technologies. Be prepared to discuss how you've used these tools in previous roles, as well as how you would apply them in the IT Helpdesk Team Leader position.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your ability to manage and develop a team. Think of specific examples where you've successfully led a team or improved service desk operations, and be ready to share these during the interview.
✨Customer Service is Key
Highlight your commitment to maintaining high customer service standards. Prepare to discuss how you've handled difficult customer situations in the past and what strategies you employed to ensure customer satisfaction.
✨Be Proactive in Problem-Solving
The role requires a proactive approach to problem-solving. Come prepared with examples of challenges you've faced in previous positions and how you tackled them. This will show your potential employer that you're ready to take initiative and drive improvements.
