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- Tasks: Lead a dynamic IT helpdesk team and solve tech challenges daily.
- Company: Join Gripple, a 100% employee-owned innovator in technology.
- Benefits: Enjoy competitive pay, 32 days holiday, and private healthcare.
- Why this job: Make a real impact while developing your leadership skills in tech.
- Qualifications: Experience in IT support and strong leadership abilities required.
- Other info: Embrace a culture of innovation and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Unleash your potential. Change the game with Gripple. We are on the hunt for an IT Helpdesk Team Leader to guide a high-performing support team, solve complex challenges, and keep our business running smoothly. If you thrive on leadership, fast problem-solving, and making technology work for people, this is your next move!
Why Gripple? We are not just innovators—we are game-changers. Since 1989, Gripple has led the charge in wire joining and suspension systems. As a 100% employee-owned business, we do not just hire talent—we invest in it.
What’s In It For You:
- Share ownership: Buy a stake in Gripple and the GLIDE group and share in our success
- 15% non-contributory pension
- 32 days' holiday, increasing with long service, plus quarterly 'thank you' days and your birthday off
- Private healthcare, family-focused policies, and exceptional benefits that support your wellbeing at every stage
- World-class product training, career development, and room to grow
The Role:
Based at our Norfolk Bridge Works site, you will be reporting to and working with the Global IT Manager to support eight sites across Sheffield and Rotherham. Leading a multi-discipline team of first line support technicians and working as part of a global IT team of 20, you will be involved in ensuring timely and quality first line support is provided to employees on all IT-related issues.
What You’ll Be Doing:
- Leading and coordinating the IT service desk to ensure tickets are triaged, prioritised, and resolved in line with agreed SLAs
- Acting as a hands-on technical leader, providing support on complex issues and taking ownership of escalations through to resolution
- Line managing and developing first line support technicians through regular one-to-ones, coaching and performance reviews
- Ensuring consistent, high quality customer service, keeping user experience at the centre of all service desk activity
- Overseeing major incident response, ensuring clear communication, effective coordination and adherence to incident management procedures
- Monitoring service desk performance, using KPIs/SLAs and trends to drive continuous improvement in processes, tools and ways of working
- Developing and maintaining clear documentation to enhance technical skills, customer service and outcomes
- Planning resource levels to ensure service desk is adequately staffed
- Supporting the delivery of IT projects by coordinating service desk involvement, communications and readiness activities
- Identifying opportunities to introduce improved working practices that enable team effectiveness and service quality
- Ensuring team members have clear development plans and access to relevant training to support their growth and progression
- Performing hardware upgrades, repairs and component replacements on desktops, laptops and printers.
Who You Are:
- A positive, approachable leader with a strong customer-focused mindset and a genuine commitment to delivering great service
- Able to manage your own workload effectively whilst setting clear expectations and good working practices across the front-line support team
- A natural problem-solver who takes a structured, logical approach to diagnosing issues and finding practical solutions
- Comfortable working both independently and collaboratively within a wider IT team
- A genuine interest in technology, with an open and curious approach to new tools, ways of working, and continuously learning
Key Personal Skills:
- Strong leader with the ability to motivate others and work effectively across the wider IT function
- Clear, confident communicator, comfortable handling users, stakeholders, and difficult conversations
- Proactive and self-driven, able to take initiative and see tasks through without close supervision
- Organised and resilient, able to prioritise team workloads and manage competing deadlines
- Analytical problem-solver with strong troubleshooting skills and a drive for continuous improvement
Key Technical Skills:
- Strong administration experience across Microsoft 365, including Entra ID, Exchange, Teams, SharePoint, and Intune
- Solid endpoint support skills covering Windows 11, laptops, desktops, printers, and mobile devices
- Confident in user and access management across core business systems, including Dynamics 365 and ERP platforms
- Good working knowledge of security best practice, with a practical approach to protecting users, devices, and data
- Able to troubleshoot across applications, infrastructure, and services, bridging the gap between first line support and specialist teams
Desirable Technical Skills (not Essential):
- Networking (VLANs, Routing, DHCP, DNS, VPNs, Basic Switch Configuration)
- Windows Server Administration
- Exposure to macOS
Desirable Certifications (not essential):
- CompTIA A+
- CompTIA Network+
- ITIL 4 Foundation Certification
- Microsoft 365 Certified: AZ-900, MS-900
The Gripple Spirit:
Our Values – Fun, Integrity, Passion, Entrepreneurship, Teamwork, Innovation – Aren't Just Words On a Wall. They Shape Everything We Do. Join Us, And You’ll Experience true work-life balance, an inclusive and caring workplace where your ideas matter, and your impact is felt globally.
Closing date: 2nd February 2026. Bring your ambition. We’ll bring the opportunity.
Join a team where everyone belongs. We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued with a sense of belonging.
IT Helpdesk Team Leader in Sheffield employer: Gripple USA
Contact Detail:
Gripple USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Team Leader in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Gripple and understanding their values. Tailor your responses to show how your skills align with their mission. Practice common interview questions and think of examples that highlight your leadership and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the IT Helpdesk Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Gripple team and ready to make an impact.
We think you need these skills to ace IT Helpdesk Team Leader in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Helpdesk Team Leader role. Highlight your leadership experience and technical skills, especially in Microsoft 365 and endpoint support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and leadership. Share specific examples of how you've solved complex problems or improved team performance in the past.
Showcase Your Customer Focus: Since this role is all about delivering great service, emphasise your customer-focused mindset. Mention any experiences where you’ve gone above and beyond to ensure user satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Gripple!
How to prepare for a job interview at Gripple USA
✨Know Your Tech Inside Out
As an IT Helpdesk Team Leader, you need to be well-versed in the technologies mentioned in the job description. Brush up on Microsoft 365, Windows 11, and any other relevant tools. Being able to discuss your hands-on experience with these systems will show that you're not just a leader but also a technical asset.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of examples where you've successfully managed a team, resolved conflicts, or improved service delivery. Gripple values a positive, approachable leader, so highlight how you motivate and develop your team members.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when diagnosing issues and finding solutions. This will showcase your analytical skills and structured approach, which are crucial for the role.
✨Align with Gripple's Values
Familiarise yourself with Gripple's core values: Fun, Integrity, Passion, Entrepreneurship, Teamwork, and Innovation. Prepare to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
