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For Companies At a Glance
- Tasks: Manage live event operations and ensure seamless attendee experiences.
- Company: Join Grip, an innovative AI-powered event platform transforming the industry.
- Benefits: Freelance flexibility, remote work, and opportunities for international travel.
- Other info: Dynamic role with potential for growth in a fast-paced environment.
- Why this job: Be at the forefront of event technology and make a real impact.
- Qualifications: Experience in live events and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Grip is the AI-powered, end-to-end event platform built for engagement. We help commercial event organisers boost revenue by establishing, maintaining and tracking relationships between participants. Grip Onsite is our integrated registration and badge printing solution — combining self-serve kiosks, premium check-in stations, SmartBadges, and onsite technician support to deliver seamless attendee experiences at events worldwide.
The Role
As Freelance Grip Onsite Manager, you will own two interconnected areas: the hands-on operational delivery of Grip Onsite at live events, and the strategic growth of Grip Onsite as a commercial business unit. You'll be the expert on everything from badge stock and printer hardware to supplier relationships and process scalability — ensuring every event we support runs flawlessly and that the business behind it grows sustainably. This is a freelance role suited to someone equally comfortable troubleshooting a printer at a registration desk and sitting in a commercial meeting.
Core Responsibilities
- Own end-to-end delivery of Grip Onsite at live events, covering setup, operation, and breakdown of all hardware (kiosks, laptops, thermal printers, entrance scanners).
- Manage badge stock across both product lines — firm laminated and paper — including production timelines, design approvals, delivery coordination, and backup stock planning.
- Oversee SmartBadge deployments: hardware configuration, 3rd Party integrations with Grip Manage and Grip Engage, data validation, and onsite testing.
- Serve as the primary escalation point for technical issues during live events across both Self-Serve and White Glove service models.
- Manage and coordinate 3rd Party technicians: scheduling, briefing, travel and accommodation logistics, and onsite performance.
- Ensure every event is fully prepared through rigorous pre-event checklists — hardware, software access, badge designs, integration validation, and customer briefings.
- Lead or support Walkthrough calls with customers 2 weeks before events, confirming badge fields, kiosk branding, technician needs, and attendee flow.
- Develop the technician pool and support model to ensure Grip can scale to more events across more geographies.
- Support the Sales team with deal structuring, quoting accuracy, and DealDesk input on Grip Onsite opportunities.
Experience and Skills
- Proven experience in live event operations, registration technology, or onsite event services.
- Strong understanding of badge printing workflows, hardware logistics, and onsite registration systems.
- Excellent supplier management skills — comfortable holding partners accountable to SLAs and resolving issues quickly.
- A structured, process-oriented mindset: you document, you build playbooks, you hate ad hoc chaos.
- Clear and confident communicator — able to work with customers pre-event, manage technicians onsite, and present business performance to internal stakeholders.
- Comfortable working independently and remotely, while being responsive and decisive when things move fast onsite.
- Familiarity with tools like Salesforce, Google Sheets, and project tracking systems is a plus.
What Success Looks Like
- Events are delivered on time, on spec, and without technical failures.
- Customers are well-briefed, confident, and satisfied.
- Margin targets across hardware, badge stock, and onsite support are met or exceeded.
- Operational processes are documented, repeatable, and scalable.
- Grip Onsite grows its event count and client base quarter over quarter.
Working Arrangements
- Freelance / contract engagement.
- Remote for business unit and operational planning work.
- Travel required for White Glove events (international travel may be needed).
- Flexible hours with clear on-call expectations during live event windows.
- Remote, Hybrid.
Grip Onsite Manager - Freelance in London employer: Grip
Contact Detail:
Grip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grip Onsite Manager - Freelance in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend meetups, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on freelance opportunities!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past event management experiences. Include photos, testimonials, and any metrics that highlight your success. This will help you stand out when chatting with potential clients or partners.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies like Grip that you admire. Express your interest in working with them and share how you can add value to their team. It’s all about making that first move!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in being part of the Grip team!
We think you need these skills to ace Grip Onsite Manager - Freelance in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in live event operations and registration technology. We want to see that you know the ins and outs of what can go wrong on the floor and how to fix it!
Be Process-Oriented: We love a structured mindset! When you write your application, emphasise your ability to document processes and build playbooks. Show us that you thrive in organised chaos rather than ad hoc situations.
Communicate Clearly: As a Freelance Grip Onsite Manager, you'll need to communicate effectively with customers and technicians. Use your application to demonstrate your clear and confident communication style—this is key for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Grip
✨Know Your Tech Inside Out
As a Grip Onsite Manager, you'll need to be the go-to person for all things tech-related. Brush up on your knowledge of badge printing workflows and registration systems. Familiarise yourself with the hardware you'll be using, so you can confidently troubleshoot any issues that arise during the interview.
✨Showcase Your Event Experience
Make sure to highlight your previous experience in live event operations. Share specific examples of events you've managed, focusing on how you handled challenges and ensured everything ran smoothly. This will demonstrate your hands-on expertise and problem-solving skills.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing technical details or supplier management. Be prepared to explain how you would manage customer expectations and technician coordination during live events.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your ability to handle real-time challenges. Think about potential issues that could arise during an event and how you would address them. This will show your structured, process-oriented mindset and readiness to tackle chaos head-on.