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- Tasks: Manage live event operations and ensure flawless delivery of Grip Onsite services.
- Company: Join a dynamic team at a leading event technology company.
- Benefits: Flexible freelance role with remote work and travel opportunities.
- Other info: Opportunity for growth and to scale operations across various events.
- Why this job: Be at the forefront of live events and make a real impact.
- Qualifications: Experience in live event operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As Freelance Grip Onsite Manager, you will own two interconnected areas: the hands-on operational delivery of Grip Onsite at live events, and the strategic growth of Grip Onsite as a commercial business unit. You'll be the expert on everything from badge stock and printer hardware to supplier relationships and process scalability — ensuring every event we support runs flawlessly and that the business behind it grows sustainably. This is a freelance role suited to someone equally comfortable troubleshooting a printer at a registration desk and sitting in a commercial meeting.
Core Responsibilities
- Own end-to-end delivery of Grip Onsite at live events, covering setup, operation, and breakdown of all hardware (kiosks, laptops, thermal printers, entrance scanners).
- Manage badge stock across both product lines — firm laminated and paper — including production timelines, design approvals, delivery coordination, and backup stock planning.
- Oversee SmartBadge deployments: hardware configuration, 3rd Party integrations with Grip Manage and Grip Engage, data validation, and onsite testing.
- Serve as the primary escalation point for technical issues during live events across both Self-Serve and White Glove service models.
- Manage and coordinate 3rd Party technicians: scheduling, briefing, travel and accommodation logistics, and onsite performance.
- Ensure every event is fully prepared through rigorous pre-event checklists — hardware, software access, badge designs, integration validation, and customer briefings.
- Lead or support Walkthrough calls with customers 2 weeks before events, confirming badge fields, kiosk branding, technician needs, and attendee flow.
- Develop the technician pool and support model to ensure Grip can scale to more events across more geographies.
- Support the Sales team with deal structuring, quoting accuracy, and DealDesk input on Grip Onsite opportunities.
Experience and Skills
- Proven experience in live event operations, registration technology, or onsite event services — you've been on the floor and know what can go wrong.
- Strong understanding of badge printing workflows, hardware logistics, and onsite registration systems (experience with onsite registration solutions is a strong plus).
- Excellent supplier management skills — comfortable holding partners accountable to SLAs and resolving issues quickly.
- A structured, process-oriented mindset: you document, you build playbooks, you hate ad-hoc chaos.
- Clear and confident communicator – able to work with customers pre-event, manage technicians onsite, and present business performance to internal stakeholders.
- Comfortable working independently and remotely, while being responsive and decisive when things move fast onsite.
- Familiarity with tools like Salesforce, Google Sheets, and project tracking systems is a plus.
What Success Looks Like
- Events are delivered on time, on spec, and without technical failures.
- Customers are well-briefed, confident, and satisfied.
- Margin targets across hardware, badge stock, and onsite support are met or exceeded.
- Operational processes are documented, repeatable, and scalable.
- Grip Onsite grows its event count and client base quarter over quarter.
Working Arrangements
- Freelance / contract engagement.
- Remote for business unit and operational planning work.
- Travel required for White Glove events (international travel may be needed).
- Flexible hours with clear on-call expectations during live event windows.
Grip Onsite Manager - Freelance in London employer: Grip.Events
Contact Detail:
Grip.Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grip Onsite Manager - Freelance in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend meetups, join online forums, and don’t be shy about reaching out to potential clients or collaborators. You never know who might have the perfect opportunity for you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past event management successes. Include photos, testimonials, and any metrics that highlight your impact. This will help you stand out when chatting with potential clients or during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in freelance opportunities. A little initiative can go a long way in landing that dream gig.
✨Tip Number 4
Stay organised! Use tools like Google Sheets to track your applications, networking contacts, and follow-ups. Keeping everything in one place will help you stay on top of your job search and ensure you don’t miss any opportunities.
We think you need these skills to ace Grip Onsite Manager - Freelance in London
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in live event operations and registration technology. We want to see that you've been on the ground and know how to troubleshoot issues that can pop up during events.
Be Process-Oriented: We love a structured approach! In your application, mention how you document processes and build playbooks. This shows us that you’re not just about getting things done, but you also care about making it repeatable and scalable.
Communicate Clearly: Since you'll be working with customers and managing technicians, it's crucial to demonstrate your communication skills. Use your application to showcase how you’ve effectively communicated in past roles, especially in high-pressure situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Grip.Events
✨Know Your Tech Inside Out
As a Grip Onsite Manager, you'll need to be the go-to person for all things tech-related. Brush up on your knowledge of badge printing workflows and registration systems. Be ready to discuss specific hardware you've worked with and how you've resolved technical issues in the past.
✨Showcase Your Event Experience
Make sure to highlight your hands-on experience in live event operations. Share examples of events you've managed, focusing on your role in ensuring everything runs smoothly. This will demonstrate your ability to handle the pressure and complexities of live events.
✨Communicate Clearly and Confidently
Since you'll be liaising with customers and managing technicians, strong communication skills are a must. Practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where you successfully communicated complex information to non-technical stakeholders.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Think of specific instances where you had to troubleshoot issues during an event. Outline your thought process and the steps you took to resolve the situation effectively.