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- Tasks: Manage live event operations and ensure flawless delivery of Grip Onsite services.
- Company: Join a dynamic team at a leading event technology company.
- Benefits: Flexible freelance role with remote work and travel opportunities.
- Other info: Opportunity for growth and to scale operations across diverse events.
- Why this job: Be the go-to expert for exciting live events and make a real impact.
- Qualifications: Experience in live event operations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As Freelance Grip Onsite Manager, you will own two interconnected areas: the hands‑on operational delivery of Grip Onsite at live events, and the strategic growth of Grip Onsite as a commercial business unit. You'll be the expert on everything from badge stock and printer hardware to supplier relationships and process scalability — ensuring every event we support runs flawlessly and that the business behind it grows sustainably. This is a freelance role suited to someone equally comfortable troubleshooting a printer at a registration desk and sitting in a commercial meeting.
Core Responsibilities
- Own end‑to‑end delivery of Grip Onsite at live events, covering setup, operation, and breakdown of all hardware (kiosks, laptops, thermal printers, entrance scanners).
- Manage badge stock across both product lines — firm laminated and paper — including production timelines, design approvals, delivery coordination, and backup stock planning.
- Oversee SmartBadge deployments: hardware configuration, 3rd Party integrations with Grip Manage and Grip Engage, data validation, and onsite testing.
- Serve as the primary escalation point for technical issues during live events across both Self‑Serve and White Glove service models.
- Manage and coordinate 3rd Party technicians: scheduling, briefing, travel and accommodation logistics, and onsite performance.
- Ensure every event is fully prepared through rigorous pre‑event checklists — hardware, software access, badge designs, integration validation, and customer briefings.
- Lead or support Walkthrough calls with customers 2 weeks before events, confirming badge fields, kiosk branding, technician needs, and attendee flow.
- Develop the technician pool and support model to ensure Grip can scale to more events across more geographies.
- Support the Sales team with deal structuring, quoting accuracy, and DealDesk input on Grip Onsite opportunities.
Experience and Skills
- Proven experience in live event operations, registration technology, or onsite event services — you've been on the floor and know what can go wrong.
- Strong understanding of badge printing workflows, hardware logistics, and onsite registration systems (experience with onsite registration solutions is a strong plus).
- Excellent supplier management skills — comfortable holding partners accountable to SLAs and resolving issues quickly.
- A structured, process‑oriented mindset: you document, you build playbooks, you hate ad‑hoc chaos.
- Clear and confident communicator – able to work with customers pre‑event, manage technicians onsite, and present business performance to internal stakeholders.
- Comfortable working independently and remotely, while being responsive and decisive when things move fast onsite.
- Familiarity with tools like Salesforce, Google Sheets, and project tracking systems is a plus.
What Success Looks Like
- Events are delivered on time, on spec, and without technical failures.
- Customers are well‑briefed, confident, and satisfied.
- Margin targets across hardware, badge stock, and onsite support are met or exceeded.
- Operational processes are documented, repeatable, and scalable.
- Grip Onsite grows its event count and client base quarter over quarter.
Working Arrangements
- Freelance / contract engagement.
- Remote for business unit and operational planning work.
- Travel required for White Glove events (international travel may be needed).
- Flexible hours with clear on‑call expectations during live event windows.
Grip Onsite Manager - Freelance employer: Grip.Events
Contact Detail:
Grip.Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grip Onsite Manager - Freelance
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend meetups, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on freelance opportunities!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your past event management experiences, especially those involving registration technology and live operations. Use visuals and testimonials to make it pop. This will help you stand out when chatting with potential clients or during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in freelance roles. Tailor your message to show how your skills can help them grow their Grip Onsite services.
✨Tip Number 4
Stay organised! Use project management tools to keep track of your applications, follow-ups, and networking efforts. This will help you stay on top of opportunities and ensure you’re ready to jump on any freelance gigs that come your way!
We think you need these skills to ace Grip Onsite Manager - Freelance
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in live event operations and registration technology. We want to see that you've been on the ground and know how to troubleshoot issues that can pop up during events.
Be Process-Oriented: We love a structured approach! In your application, mention how you document processes and build playbooks. This shows us you're not just about getting things done, but doing them in a repeatable and scalable way.
Communicate Clearly: As a Freelance Grip Onsite Manager, you'll need to communicate with customers and manage technicians. Make sure your application reflects your clear and confident communication style. We want to know you can handle pre-event briefings and onsite challenges smoothly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and get you into our system. We’re excited to see what you bring to the table!
How to prepare for a job interview at Grip.Events
✨Know Your Tech Inside Out
As a Freelance Grip Onsite Manager, you need to be the go-to person for all things tech. Brush up on your knowledge of badge printing workflows, hardware logistics, and registration systems. Be ready to discuss specific examples from your past experiences where you successfully troubleshot technical issues during live events.
✨Showcase Your Supplier Management Skills
Supplier management is key in this role. Prepare to talk about how you've held partners accountable to SLAs and resolved issues quickly. Bring examples of past experiences where your strong communication skills made a difference in managing supplier relationships.
✨Demonstrate Your Process-Oriented Mindset
This position requires a structured approach to operations. Be ready to share how you've documented processes, built playbooks, and avoided chaos in previous roles. Highlight any tools or systems you've used to keep everything organised and efficient.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, like handling a technical failure during an event. Think through your responses ahead of time, focusing on your problem-solving skills and how you would ensure the event runs smoothly despite challenges.