Operations Administrator / Senior Operations Administrator in London

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we have expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we have helped hundreds of thousands of people make better, more sustainable coffee at home. You will find our coffee beans, compostable coffee pods and ready-to-drink coffee cans in supermarkets across the UK and in hotels around the world.

Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience. We are looking for someone to join our growing team and help us in building the future of Grind. We think coffee can be a force for good. Whether it is through creating the UK’s first compostable coffee pods, our plastic-free packaging or carbon-free shipping, we are on a mission to be the world’s most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods’ worth of ocean-bound plastic.

As Senior People Operations Administrator at Grind, you will play a pivotal role in supporting the People Operations Manager to deliver an exceptional employee experience and build scalable People & Culture foundations. You will contribute to the refinement of people policies and processes, support the rollout of people analytics and reporting, and ensure operational excellence in a fast-paced, scale-up environment.

• Support the development and continuous improvement of best-practice people policies and processes, ensuring alignment with UK employment legislation and relevant industry standards.
• Contribute to the effective administration of payroll tracking, benefits platforms, and people data, supporting the centralisation of information and the streamlining of operational workflows - being the first point of contact for Payroll queries.
• Assist in identifying opportunities for improvement and innovation, and help implement structured feedback mechanisms (such as surveys and forums) to enhance the employee experience, performance visibility, and engagement.
• Enable the ongoing enhancement of Grind's HRIS, supporting improvements in efficiency, data accuracy, and user experience.
• Contribute to the development of our people analytics capability by supporting data collection, reporting, and insight generation to inform decision-making across the business.
• Act as a trusted operational administrator to managers as the first point of contact, providing clear, pragmatic guidance and support on employee processes and people-related matters, while balancing compliance requirements with a thoughtful, people-centred approach.
• Assist the People Operations Manager in the design and operation of performance management processes, supporting consistent application and adoption across the organisation.
• Help reinforce the People & Culture function as a visible, reliable partner that brings clarity to people operations and supports engagement, performance, and growth.
• Support the People Operations team, contributing to a collaborative, high-performing culture through coaching, knowledge-sharing, and alignment with wider organisational objectives.

Proven experience in a People Operations role, with responsibility across core people processes.

Knowledge of UK employment law and HR best practice, applied pragmatically in a commercial environment.

Hands-on experience of supporting the implementation of process and systems improvements within fast-paced, evolving organisations.

Bonus if you:

• Have experience of working within a multi-entity business conducting inter-company transfers with a variety of different contracts.
• Have experience in project management.
• CIPD level 3 or equivalent – we know that the pathway to HR excellence is not always a qualification so if you have equivalent education or work experience, your application is welcome.

Diversity and Inclusion

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Perks:

• Extra Holiday: Gain an extra day of holiday for each year you spend with us, capped at 3 additional days.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and support.
• Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
• Discounts online: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Team Events: Participate in regular team events and enjoy a stocked office with healthy snacks.
• Family & Friend Discounts: Special discounts for family and friends.