Head of Operations & Guest Experience – High-Volume Café in London

Head of Operations & Guest Experience – High-Volume Café in London

London Full-Time No working from home possible
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Grind, a London-based hospitality company, is seeking an experienced General Manager to lead the team, drive service and sales, and be the energetic face on the floor.

You will oversee front and back of house, train staff, generate rotas, analyze P&Ls, and ensure budgets and KPI targets are met while upholding Grind standards in a fast-paced environment.

The role requires strong leadership, communication, and the ability to motivate a diverse team to deliver exceptional guest experiences.

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Contact Details:

Grind Recruitment Team