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- Tasks: Lead a vibrant team in a fast-paced restaurant environment and drive service excellence.
- Company: Grind, a dynamic hospitality brand with a passion for coffee, food, and music.
- Benefits: Enjoy 50% off food and drinks, retail discounts, and wellness perks.
- Why this job: Join a fun, energetic team and make a real impact in the hospitality scene.
- Qualifications: 2+ years in hospitality management with strong leadership skills.
- Other info: Be part of an inclusive culture that celebrates diversity and growth.
The predicted salary is between 28000 - 35000 £ per year.
Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.
We’re looking for the next generation of Assistant General Managers (AGMs) here at Grind. As AGM, we expect the usual stuff on a day-to-day basis, running your site in style and supporting your GM to meet site targets and team goals.
You will be competent in leading the Front of House team, driving service and sales, and be the constant face of energy on site at all times! The atmosphere in Grind is fast-paced and vibrant, with a strong emphasis on delivering the best service. Therefore, you will need to have at least 2 years of experience in hospitality management, strong experience in leading & developing a team, and a hands-on approach/attitude.
Role Responsibilities:- Successfully run a high volume & fast-paced restaurant in line with company standards
- Open and close down site confidently and competently when required
- Possess a full understanding of Steps of Service in line with company standards
- Effectively support in leading a Front of House team of employees and manage communications with Back of House team clearly
- Create daily brief sheets for all Front of House sections of the restaurant
- Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
- Help the General Manager ensure that all staff receive regular training, according to Grind’s procedures, relevant to their job description, that training is documented, and kept on file
- Motivate all staff and project a positive attitude at all times
- Promote and enhance Front of House team engagement and happiness at work
- Display a smart and professional appearance, representing the company in a positive manner
- Undertake regular team meetings and participate in necessary Management meetings
- Possess excellent communication skills to enable effective dialogue with colleagues and customers
- Strong managerial skills and a natural ability to lead
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time-management and prioritisation skills
- Crew Card Membership - 50% off all Food & Beverage at every Grind location
- Retail discount on Grind at Home products
- Up to £300 referral bonus
- Invitation to our Social Events
- Access to Wellness Scheme
If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
We’ll see you at the Grind!
Assistant General Manager in London employer: Grind
Contact Detail:
Grind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in Grind locations if you can. This will help you understand the vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle specific scenarios in a fast-paced environment. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm and commitment to delivering top-notch service. We want to see how you can bring that energy to Grind!
Tailor Your CV to the Role: Make sure your CV is tailored to the Assistant General Manager position. Highlight relevant experience in managing teams and running high-volume restaurants. We’re looking for those standout moments that show you’ve got what it takes to thrive in our fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff—your skills and experiences that make you the perfect fit for Grind!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Grind family. We can’t wait to hear from you!
How to prepare for a job interview at Grind
✨Know Your Grind
Before the interview, make sure you know all about Grind's history, values, and what makes it unique in the hospitality scene. Familiarise yourself with their menu and any recent news or events. This shows genuine interest and helps you connect your experience to their brand.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service. Be ready to discuss how you motivate staff and create a positive work environment.
✨Demonstrate Your Problem-Solving Ability
In a fast-paced restaurant, issues can arise at any moment. Think of specific situations where you've had to think on your feet and resolve problems quickly. Highlight your ability to stay calm under pressure and how you escalate complaints when necessary.
✨Engage with Energy
Grind is all about energy and vibrancy, so bring that to your interview! Show enthusiasm for the role and the company. Use positive body language, maintain eye contact, and engage with your interviewer as if you're already part of the team. This will help convey that you’re a great fit for their lively atmosphere.