At a Glance
- Tasks: Join our lively team to deliver top-notch service and create memorable experiences for customers.
- Company: Grind is a vibrant hospitality brand in London, known for its coffee, food, and cocktails since 2011.
- Benefits: Enjoy 50% off food and drinks, referral bonuses, and access to wellness schemes.
- Other info: Grind celebrates diversity and is committed to inclusion for all employees.
- Why this job: Be part of a fast-paced environment that values quality service and offers career growth opportunities.
- Qualifications: Must have at least 1 year of experience in a customer-focused role and a passion for hospitality.
Floor Staff - Up to £15ph
Abit about us.
Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery.
Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches.
We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
Job requirements
A bit about the role.
We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere at Grind is fast-paced and vibrant, with a strong emphasis on quality service. As a Grind floor staff member, you will be quick on your feet, confident in delivering our Grind steps of service and never mind getting your hands dirty!
To be eligible for this position, you will need to have previous experience of working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver excellent customer service.
Role responsibilities.
- Provide a memorable experience for any and every customer that visitsMaintain a positive and friendly approach to colleagues and customersPossess a full understanding of Grind Steps of Service and all relevant product knowledgeDeliver exemplary service in line with our Steps of Service proceduresAdhere to company values and rules of professional conductWear full and correct uniform alwaysUndertake regular training programsWork to support a busy team and contribute to team-driven results
You’ll have.
- Ability to work well under pressure and use initiativePossess strong communication skills to enable effective dialogue with colleagues and customersAbility to problem solve and escalate complaints accordinglyDedicated team-player, who strives for excellence and leads by exampleStrong time-management and prioritisation skills
Diversity and Inclusion.
Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks.
- NEST Pension: We offer a pension scheme to help you plan for your future. Financial support: access to interest-free, short-term loans when you need them most Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team Discounts online: Up to 40% off our retail line online. SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support. Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations. Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites. Meals on Duty: Enjoy one staff meal on shifts over 8 hours. Social Events: Join us for team social events to connect and have fun. Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible. Wellbeing Allowance: Up to £75 annually to spend on your wellbeing. Birthday Treat: £20 birthday gift
Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.
#J-18808-Ljbffr
Floor Staff in London employer: Grind
Grind Coffee is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about the hospitality industry. With competitive salaries and opportunities for professional growth, employees are encouraged to develop their skills while enjoying a dynamic café atmosphere in a bustling location. Join us to be part of a team that values creativity, collaboration, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff in London
✨Tip Number 1
Familiarise yourself with Grind's unique atmosphere and service style. Visit their locations if possible, observe how the staff interact with customers, and take note of the Grind Steps of Service to demonstrate your understanding during any interviews.
✨Tip Number 2
Network within the hospitality community in London. Attend local events or join online groups where you can connect with current or former Grind employees. This could provide you with insider tips and potentially a referral.
✨Tip Number 3
Prepare to showcase your customer service skills in a practical way. Be ready to discuss specific examples from your previous experience where you delivered exceptional service or handled difficult situations effectively.
✨Tip Number 4
Demonstrate your passion for hospitality by staying updated on industry trends and best practices. Mention any relevant training or certifications you have completed that align with Grind's commitment to quality service.
We think you need these skills to ace Floor Staff in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in hospitality. Focus on your previous roles, especially those that involved customer service, and emphasise any achievements or responsibilities that align with the role at Grind.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of Grind's values. Mention specific experiences that demonstrate your ability to deliver 5-star customer service and how you can contribute to the team.
Showcase Your Skills:In your application, highlight key skills such as communication, problem-solving, and teamwork. Provide examples of how you've successfully worked under pressure in previous roles, as this is crucial for a fast-paced environment like Grind.
Follow Application Instructions:Ensure you submit your application through our website, including all required documents. Double-check that your CV and cover letter are formatted correctly and free of errors before hitting send.
How to prepare for a job interview at Grind
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent customer service and how you thrive in a fast-paced environment.
✨Understand the Grind Steps of Service
Familiarise yourself with the Grind Steps of Service before the interview. Being able to discuss these steps and how you would implement them in your role will demonstrate your commitment to delivering exemplary service.
✨Emphasise Teamwork Skills
Since the role requires supporting a busy team, be prepared to discuss your experience working collaboratively. Share examples of how you've contributed to team success in previous roles and how you handle pressure while maintaining a positive attitude.
✨Dress the Part
Even though it's an interview, dressing appropriately can make a great first impression. Wear smart-casual attire that reflects the vibrant atmosphere of Grind, showing that you understand the company culture and values.
