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- Tasks: Join our lively team to deliver top-notch service and create memorable experiences for customers.
- Company: Grind is a vibrant hospitality brand in London, known for its coffee, food, and cocktails since 2011.
- Benefits: Enjoy 50% off food and drinks, referral bonuses, and access to wellness schemes.
- Why this job: Be part of a fast-paced environment that values quality service and offers career growth opportunities.
- Qualifications: Must have at least 1 year of experience in a customer-focused role and a passion for hospitality.
- Other info: Grind celebrates diversity and is committed to inclusion for all employees.
Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.
We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on quality service. As a GRIND floor staff member, you will be quick on your feet, confident in delivering our GRIND steps of service and never mind getting your hands dirty!
To be eligible for this position, you will need to have 1 year of experience working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver 5 star customer service.
Role Responsibilities:
Skills Required:
Perks & Benefits:
If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
We\’ll see you at the Grind!
Floor Staff employer: Grind
Contact Detail:
Grind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Staff
✨Tip Number 1
Familiarise yourself with Grind's unique atmosphere and service style. Visit their locations if possible, observe how the staff interact with customers, and take note of the Grind Steps of Service to demonstrate your understanding during any interviews.
✨Tip Number 2
Network within the hospitality community in London. Attend local events or join online groups where you can connect with current or former Grind employees. This could provide you with insider tips and potentially a referral.
✨Tip Number 3
Prepare to showcase your customer service skills in a practical way. Be ready to discuss specific examples from your previous experience where you delivered exceptional service or handled difficult situations effectively.
✨Tip Number 4
Demonstrate your passion for hospitality by staying updated on industry trends and best practices. Mention any relevant training or certifications you have completed that align with Grind's commitment to quality service.
We think you need these skills to ace Floor Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality. Focus on your previous roles, especially those that involved customer service, and emphasise any achievements or responsibilities that align with the role at Grind.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Grind's values. Mention specific experiences that demonstrate your ability to deliver 5-star customer service and how you can contribute to the team.
Showcase Your Skills: In your application, highlight key skills such as communication, problem-solving, and teamwork. Provide examples of how you've successfully worked under pressure in previous roles, as this is crucial for a fast-paced environment like Grind.
Follow Application Instructions: Ensure you submit your application through our website, including all required documents. Double-check that your CV and cover letter are formatted correctly and free of errors before hitting send.
How to prepare for a job interview at Grind
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent customer service and how you thrive in a fast-paced environment.
✨Understand the Grind Steps of Service
Familiarise yourself with the Grind Steps of Service before the interview. Being able to discuss these steps and how you would implement them in your role will demonstrate your commitment to delivering exemplary service.
✨Emphasise Teamwork Skills
Since the role requires supporting a busy team, be prepared to discuss your experience working collaboratively. Share examples of how you've contributed to team success in previous roles and how you handle pressure while maintaining a positive attitude.
✨Dress the Part
Even though it's an interview, dressing appropriately can make a great first impression. Wear smart-casual attire that reflects the vibrant atmosphere of Grind, showing that you understand the company culture and values.
