At a Glance
- Tasks: Lead a vibrant team at Grind, ensuring top-notch coffee service and customer engagement.
- Company: Grind, a sustainable coffee company with a mission to make a positive impact.
- Benefits: Enjoy 50% off food and drinks, flexible pay access, and social events.
- Other info: Diversity is valued; we support all applicants to bring their best selves.
- Why this job: Join a fast-paced environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management and a passion for quality coffee.
The predicted salary is between 30000 - 42000 £ per year.
A bit about us. Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery. Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London’s busiest people. We think coffee can be a force for good. Whether it’s through creating the UK’s first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we’re on a mission to be the world’s most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
A bit about the role. We are looking for an experienced Head Barista to lead a small (yet very busy) team to ensure coffee at Grind is always delivered to the highest standards. This means making sure the teams are always engaging with our customers, high quality of product that remains consistent at all times, and that the speed of service is prompt and to company standards. To be eligible for this position, you will need to have experience in recruiting and developing a team, be trained in managing stock control, and knowledge of what it takes to be an effective leader. You will have a complete understanding of the equipment and the beans, a keen eye for detail and a passion for quality coffee. We use La Marzocco Linea PB machines and Mahlkonig e65s grinders, so knowledge of dialling in, maintaining machines & close down is essential.
We’re looking for the next generation of Assistant General Managers (AGMs) here at Grind. As AGM of course we expect the usual stuff on a day-to-day basis, running your site in style and supporting your General Manager to meet site targets and team goals. You will be competent in leading the team, driving service and sales, and be the constant face of energy on site at all times! The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on delivering the best service. Therefore, you will need to have previous experience in hospitality management, strong experience in leading & developing a team, and a hands-on approach/attitude.
Role responsibilities:
- Successfully run a high volume & fast-paced coffee truck in line with company standards
- Open and close down site confidently and competently when required
- Possess a full understanding of Steps of Service in line with company standards
- Effectively support in leading a team of employees and manage communications with the Operations Team clearly
- Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
- To help the General Manager ensure that all staff receive regular training, according to Grind’s procedures, relevant to their job description, that training is documented, and kept on file
- To motivate all staff and project a positive attitude at all times
- Promote and enhance team engagement and happiness at work
- Display a smart and professional appearance, representing the company in a positive manner
- To undertake regular team meetings and participate in necessary Management meetings
You’ll have:
- Excellent communication skills to enable effective dialogue with colleagues and customers
- Strong managerial skills and a natural ability to lead
- Ability to problem solve and elevate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time-management and prioritisation skills
Diversity and Inclusion: Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks:
- NEST Pension: We offer a pension scheme to help you plan for your future.
- Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
- Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
- Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
- Discounts online: Up to 40% off our retail line online.
- SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
- Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
- Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
- Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours.
- Social Events: Join us for team social events to connect and have fun.
- Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
Compensation: Competitive salary
Assistant General Manager employer: Grind Coffee Roasters Ltd.
Grind is an exceptional employer that fosters a vibrant and fast-paced work culture, perfect for those passionate about hospitality and quality coffee. With a strong commitment to sustainability and community through initiatives like the Better Coffee Foundation, employees enjoy numerous benefits including generous discounts, financial support options, and opportunities for personal growth within a dynamic team environment. Located in the heart of London, Grind offers a unique chance to be part of a mission-driven company that values diversity and promotes a positive workplace atmosphere.
Contact Details:
Grind Coffee Roasters Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Get to know Grind! Familiarise yourself with our mission, values, and the vibe of our cafés. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with what we do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in hospitality management and how you’ve led teams before. We want to hear specific examples of how you’ve driven service and sales in a fast-paced environment.
✨Tip Number 3
Show off your coffee knowledge! Brush up on your understanding of coffee equipment and beans. If you can impress us with your expertise on La Marzocco machines or Mahlkonig grinders, you’ll definitely stand out.
✨Tip Number 4
Don’t forget to ask questions! We love candidates who are curious and engaged. Prepare some thoughtful questions about our team culture or sustainability initiatives to show us you’re really interested in being part of Grind.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Talk about your experience with different coffee types and equipment, especially if you’ve worked with La Marzocco or Mahlkonig. We want to see that you’re not just looking for a job, but that you genuinely care about delivering quality coffee.
Highlight Your Leadership Skills:As an AGM, you'll be leading a team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated teams, handled challenges, or improved service standards. We’re all about energy and positivity, so let that come across!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for Grind. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Grind family. We can’t wait to hear from you!
How to prepare for a job interview at Grind Coffee Roasters Ltd.
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand the different types of beans, brewing methods, and especially the equipment Grind uses, like the La Marzocco Linea PB machines. Being able to discuss your experience with these will show your passion and expertise.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your managerial skills and ability to thrive under pressure.
✨Engage with the Company Values
Familiarise yourself with Grind's mission and values, especially their commitment to sustainability and community. Be ready to discuss how you can contribute to these goals, whether through team engagement or innovative ideas for improving service.
✨Practice Your Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face as an AGM, such as handling customer complaints or leading a team meeting.
