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For Companies At a Glance
- Tasks: Join our vibrant team to deliver exceptional service and create memorable experiences for customers.
- Company: Grind is a dynamic hospitality brand in London, known for its coffee, food, and cocktails since 2011.
- Benefits: Enjoy 50% off food and drinks, retail discounts, referral bonuses, social events, and wellness schemes.
- Why this job: Be part of a fast-paced, energetic environment where your passion for hospitality can shine.
- Qualifications: 1 year of experience in a customer-focused role and a commitment to delivering 5-star service.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for everyone.
Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.
Floor Team
We are looking for experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on quality service. As a GRIND floor staff member, you will be quick on your feet, confident in delivering our GRIND steps of service and never mind getting your hands dirty!
Availability: You must be available to work at least one weekend day and one night per week.
Role Responsibilities:
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Provide a memorable experience for any and every customer that visits
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Maintain a positive and friendly approach to colleagues and customers
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Possess full understanding of GRIND Steps of Service
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Deliver exemplary service in line with our Steps of Service procedures
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Adhere to company values and rules of professional conduct
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Wear full and correct uniform always
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Undertake regular training programs
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Work to support a busy team and contribute to team-driven results
Skills Required:
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Ability to work well under pressure and use initiative
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Possess strong communication skills to enable effective dialogue with colleagues and customers
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Ability to problem solve and escalate complaints accordingly
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Dedicated team-player, who strives for excellence and leads by example
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Strong time-management and prioritisation skills
Perks & Benefits:
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Crew Card Membership – 50% off all Food & Beverage at every Grind location.
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Retail discount on Grind at Home products
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Up to £300 referral bonus
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Invitation to our Social Events
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Access to Wellness Scheme
If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
We\’ll see you at the Grind!
Floor Staff employer: Grind & Co
Contact Detail:
Grind & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Staff
✨Tip Number 1
Familiarise yourself with Grind's brand and values. Understanding their commitment to quality service and vibrant atmosphere will help you align your approach during interviews and conversations with staff.
✨Tip Number 2
Showcase your experience in fast-paced environments. Be ready to share specific examples of how you've thrived under pressure and delivered excellent customer service in previous roles.
✨Tip Number 3
Prepare to discuss the GRIND Steps of Service. Knowing these steps and being able to articulate how you would implement them can set you apart from other candidates.
✨Tip Number 4
Demonstrate your teamwork skills. Since the role emphasises collaboration, be ready to provide examples of how you've successfully worked within a team to achieve common goals.
We think you need these skills to ace Floor Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the hospitality industry. Focus on roles where you've provided excellent customer service and mention any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Grind's values. Mention why you want to work at Grind specifically and how your skills align with their requirements, especially your ability to deliver 5-star customer service.
Showcase Your Skills: In your application, emphasise your strong communication skills, ability to work under pressure, and problem-solving capabilities. Provide examples from your previous roles that illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Grind & Co
✨Know the GRIND Steps of Service
Familiarise yourself with the GRIND Steps of Service before the interview. Understanding these steps will show your commitment to delivering exceptional customer service and your readiness to fit into their fast-paced environment.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share experiences that highlight your dedication to providing memorable customer experiences, as this aligns with Grind's values.
✨Demonstrate Team Spirit
Emphasise your ability to work well in a team. Provide examples of how you've supported colleagues in previous roles, as Grind values collaboration and a positive atmosphere among staff.
✨Prepare for Scenario Questions
Be ready to tackle scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific instances where you successfully resolved customer complaints or managed busy shifts.
