General Manager in London

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we have expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we have helped hundreds of thousands of people make better, more sustainable coffee at home. Our cafés and coffee trucks were where Grind all began, and they are still the beating heart of Grind. They are vibrant, exciting and sometimes high-pressure places to work. We think coffee can be a force for good. Whether it is through creating the UK’s first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we are on a mission to be the world’s most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role — As General Manager, we expect you to lead the team, drive service and sales and be the energetic, passionate face on the floor. Grind's atmosphere is fast-paced and vibrant; you will cultivate a resilient and adaptable team to uphold Grind standards and deliver the best customer experience. You will implement a strong working ethos between Front of House & Back of House teams and drive sales through training of all staff. We are looking for an experienced General Manager with knowledge and proven experience in a similar role or equivalent exposure. You will demonstrate knowledge and skill in training all levels of staff, generate rotas, analyse P&L, and ensure business KPI targets are met as part of daily duties.

Role responsibilities

• Successfully run a high volume & fast-paced restaurant in line with Grind standards
• Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations
• Effectively lead, manage and develop a team of up to 30-45 employees
• Create daily brief sheets for all Front of House sections of the restaurant
• Generate and complete weekly rotas to support payroll
• Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
• Strategically manage and meet budgets & business targets
• Provide ongoing training & development programs to all team members
• Hire and onboard all new site employees into the business
• Implement effective staff initiatives and strategies to improve retention and team engagement
• Motivate all staff and project a positive attitude at all times
• Ensure staff receive regular training according to Grind's procedures, with training documented
• Display a smart and professional appearance, representing the company positively
• Undertake regular team meetings and participate in necessary management meetings

Skills and attributes

• Strong managerial and leadership skills
• A keen eye for the finer details
• Excellent communication skills for effective dialogue with colleagues and customers
• Ability to work well under pressure and use initiative
• Problem solving and escalation of complaints as needed
• Dedicated team-player who strives for excellence and leads by example
• Strong time-management and prioritisation skills

Diversity and Inclusion

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits

• NEST Pension: We offer a pension scheme to help you plan for your future
• Stream: On-demand access to earned wages, financial coaching, and more
• Employee Loan: Interest-free loan up to £1,000
• Referral Bonus: £250 for employees, £450 for managers
• Discounts online: Up to 40% off our retail line
• SpectrumLife: Employee Assistance Program (EAP) support
• Crew Card: 50% off all food and drinks, plus two free coffees a day
• Friends & Family Discount: Discounts for friends and family
• Meals on Duty: One staff meal on shifts over 4 hours, two meals on shifts over 10 hours
• Social Events: Team events
• Enhanced Maternity and Paternity benefits

Package Total Estimated Package up to £70,000 per annum including Tronc. Tronc payments may vary based on site performance.

Seniority level Mid-Senior level

Employment type Full-time

Job function Customer Service and Management

Industries Bars, Taverns, and Nightclubs and Restaurants