At a Glance
- Tasks: Support community engagement and manage public enquiries for exciting transport projects.
- Company: Join a forward-thinking organisation dedicated to improving local transport services.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful community initiatives.
- Other info: Full-time, 12-month contract with opportunities for personal and professional growth.
- Why this job: Be the voice of the community and make a real difference in people's lives.
- Qualifications: Experience in community engagement or customer service, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Public Liaison Officer is responsible for supporting the planning, delivery and effective monitoring of public liaison and community engagement across Bus Service Improvement Plan (BSIP) projects in the North Somerset region. The role acts as the primary point of contact for members of the public and stakeholders, managing enquiries and complaints in a timely and professional manner. It supports site teams by maintaining proactive communication, minimising disruption, and ensuring a positive interface between the project and the local community. The role also supports our Regional Social Value Coordinator with the delivery of social value initiatives, including employment and skills, education engagement, and reporting requirements, alongside general coordination duties where required. This is a full time Fixed Term Contract role for a period of 12 months.
Principal Accountability
- Develop and maintain a Community Engagement Plan for BSIP projects
- Act as the first point of contact for members of the public and stakeholders
- Manage and resolve complaints and enquiries relating to construction activities
- Maintain a complaints and enquiries register, ensuring all issues are tracked and closed out
- Support Site Agents and project teams by managing community interface and communication
- Liaise with client representatives, local authorities and key stakeholders to support coordinated communication and engagement
- Support the identification and management of community and stakeholder risks to protect the reputation of the business and the project
- Support the delivery of social value plans and community engagement activities
- Provide KPI information for relevant reports
- Create communications content for the business
- Provide general project support where required
- Escalate significant or sensitive issues to project leadership where required
- Maintain a visible and regular presence on site to support effective community engagement
- Represent the business professionally in all interactions with the public and stakeholders
Required experience, knowledge, qualifications, and training
- Experience of working in a community engagement, stakeholder liaison or customer facing role, ideally within construction, utilities or infrastructure
- Experience working on live projects involving community engagement and stakeholder management
- Experience engaging with members of the public and managing enquiries or complaints in a professional and timely manner
- Strong communication skills, with the ability to engage confidently with a wide range of stakeholders including residents, businesses, clients and local organisations
- Ability to build positive relationships and represent the business in a professional manner
- Good organisational skills with the ability to manage multiple tasks and priorities across live projects
- Proactive and self‑motivated, with a hands‑on approach and willingness to be present on site and in the community
- Good working knowledge of Microsoft Office, particularly Word and Excel
- Full UK driving licence and willingness to travel across project sites within the region
- Committed to promoting inclusion, diversity and positive community outcomes
Desirable experience, qualifications, and training
- Understanding of community engagement and social value principles, including community impact
Public Liaison Officer (GR1058) employer: Griffiths Ltd.
Griffiths Ltd. is an exceptional employer that prioritises the growth and development of its employees, particularly through its comprehensive AG Approved Development Scheme (ADS) Training Plan. Located in Wales, the company fosters a supportive work culture where apprentices can gain hands-on experience while learning essential skills in quantity surveying, all within a safe and collaborative environment. With a strong commitment to employee well-being and professional advancement, Griffiths Ltd. offers a rewarding pathway for those looking to build a meaningful career in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Public Liaison Officer (GR1058)
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Griffiths Ltd., are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Griffiths Ltd. and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Public Liaison Officer (GR1058)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Griffiths Ltd. and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Griffiths Ltd.
✨Get to Know Public Sector Values
Before your interview with Griffiths Ltd., dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Griffiths Ltd..
