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For Companies At a Glance
- Tasks: Drive client success and retention through strategic planning and relationship building.
- Company: Join Acoustic, a leader in retail solutions focused on customer satisfaction and growth.
- Benefits: Enjoy opportunities for travel, professional development, and engaging client events.
- Why this job: Be a trusted advisor, influence client success, and work with top industry leaders.
- Qualifications: 3-5 years in Customer Success or Account Management; strong communication skills required.
- Other info: Fluency in additional European languages is a plus; travel up to 25% annually.
The predicted salary is between 36000 - 60000 £ per year.
The Acoustic DemandTec Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of DemandTec Retail clients – measured by various indicators of customer health including NPS (Net Promoter Score) and by the Gross Renewal Rate (GRR).
Primary Responsibilities
- Work with your assigned clients to build a mutually agreed upon ‘Success Plan’ with performance objectives and critical milestones.
- Build and sustain relationships with key stakeholders and decision makers, including C-level executives in assigned accounts with the goal of becoming a trusted advisor throughout the client base.
- Conduct Executive Business Reviews to understand current adoption and deployment, business relationship and general issues and leverage them to better position Acoustic’s full portfolio for expansion.
- Facilitate the involvement of the broader DemandTec family including Support, Product Management, Product Development, Services, Marketing, Partners and Solution Engineering to ensure client success and to meet account performance objectives / customers’ expectations.
- Work with clients and Marketing to create referenceable accounts, case studies, webinars and more.
- Drive attendance to DemandTec events.
- Encourage participation in global and regional user events; leverage online and in-person customer events to share leading best practices.
Key Success Criteria
- Track record of exceeding renewal targets and client satisfaction ratings.
- Ability to articulate to clients a clear return of investment and maintain high customer satisfaction ratings measured through NPS.
- Drive customer satisfaction by aligning with the client’s Key Performance Indicators (KPIs).
- Drive Customer References, Webinars & Case Study generation.
Communication/Negotiation
- Become a trusted advisor to our clients.
- Establish regular communication cadence with internal and external key stakeholders including C-suite.
- Coordinate activities throughout client lifecycle including ongoing education, services, and operational delivery objectives.
- Experience negotiating high value, multi-year agreements.
Problem Solving
- Educate clients on the offering strategy and roadmap and provide advice on how to best leverage the offering based on understanding of client needs.
- Solicit client feedback on solution and provide input to Services, Support, Development, Operations and Offering Management.
- Drive Save action plans around at-risk accounts.
Minimum Requirements
- 3-5 years’ experience in Customer Success, Account Management, Retail Pricing, or Merchandising.
- Experience in Pricing and promotion in Supermarket or Grocery.
- Proven track record of successfully servicing customers and managing ongoing customer relationships.
- Fluent and professional communication skills (verbal, written, and presentation) in English. Additional European languages beneficial but not a requirement.
- Proficiency with Office productivity and CRM software.
- Bachelor’s Degree.
- Readiness to travel up to 25% annually.
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Client Manager (Category Manager / Buyer) employer: Griffinfire
Contact Detail:
Griffinfire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager (Category Manager / Buyer)
✨Tip Number 1
Fokussiere dich darauf, deine Fähigkeiten im Beziehungsmanagement zu demonstrieren. Zeige in Gesprächen, wie du erfolgreich mit C-Level-Entscheidungsträgern kommuniziert hast und welche Strategien du verwendet hast, um Vertrauen aufzubauen.
✨Tip Number 2
Bereite dich darauf vor, konkrete Beispiele für deine Erfolge im Bereich Kundenbindung und -zufriedenheit zu teilen. Nutze Kennzahlen wie NPS oder GRR, um deine Erfolge messbar zu machen und zu zeigen, wie du die Erwartungen der Kunden übertroffen hast.
✨Tip Number 3
Informiere dich über die neuesten Trends im Einzelhandel und in der Preisgestaltung. Zeige dein Wissen über aktuelle Entwicklungen und wie diese die Bedürfnisse der Kunden beeinflussen können, um als vertrauenswürdiger Berater wahrgenommen zu werden.
✨Tip Number 4
Netzwerke aktiv mit anderen Fachleuten in der Branche. Besuche relevante Veranstaltungen und Webinare, um Kontakte zu knüpfen und dein Wissen zu erweitern. Dies kann dir helfen, wertvolle Einblicke zu gewinnen und deine Sichtbarkeit bei potenziellen Arbeitgebern zu erhöhen.
We think you need these skills to ace Client Manager (Category Manager / Buyer)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Manager position. Understand the key responsibilities and success criteria, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 3-5 years of experience in Customer Success or Account Management. Provide specific examples of how you've exceeded renewal targets and improved client satisfaction ratings.
Showcase Communication Skills: Since the role requires strong communication skills, make sure to demonstrate your verbal and written abilities in your application. Use clear and professional language, and consider including a brief example of a successful negotiation or presentation you've conducted.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's goals and how you can contribute to their success. Mention your familiarity with retail pricing and merchandising, and express your enthusiasm for becoming a trusted advisor to clients.
How to prepare for a job interview at Griffinfire
✨Understand the Client's Needs
Before the interview, research the company and its clients. Be prepared to discuss how you can build a 'Success Plan' that aligns with their performance objectives and critical milestones.
✨Showcase Your Relationship-Building Skills
Highlight your experience in establishing relationships with key stakeholders, especially C-level executives. Share examples of how you've become a trusted advisor in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've educated clients on product offerings and provided tailored solutions based on their needs. This will show your capability in driving customer satisfaction.
✨Communicate Effectively
Practice your verbal and written communication skills. Be ready to articulate the return on investment for clients and how you can maintain high customer satisfaction ratings through effective communication.
