Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to be part of our successful main dealership in Pontypridd!
As a Service Advisor, you’ll be the first point of contact for our customers, providing a friendly and professional experience from start to finish. You’ll play a key role in ensuring a smooth, efficient, and enjoyable customer journey, supporting the Service Manager and working closely with our aftersales team.
What You’ll Be Doing
- Customer Care – Creating a welcoming atmosphere and ensuring every customer has a positive experience
- Customer Communication – Keeping customers updated on their vehicle’s status and explaining technical details in a clear, friendly way
- Building Relationships – Developing strong rapport with customers to encourage repeat business
- Problem‑Solving – Handling customer queries and resolving complaints efficiently and professionally
- Business Retention – Managing customer accounts and ensuring they receive outstanding service every time
What We’re Looking For
- A positive attitude with a passion for customer service
- Strong communication skills – both written and verbal
- The ability to work independently and as part of a team
- Exceptional organization and punctuality
- Confidence in handling challenging situations with professionalism
- Experience in a Customer-facing Role (essential)
- A valid driver’s license is required
What’s in It for You
- A fantastic opportunity to work with a successful main dealership
- A supportive and professional team environment
- The chance to develop and grow your career in the automotive industry
If you’re ready to take on this exciting challenge and be part of a high‑performing team, we’d love to hear from you! Apply now with your CV.
