Site Operations Manager

JOB TITLE: Site Operations Manager

LOCATION: AMAZON LCY8 – ROCHESTER

SHIFT PATTERN: Flexible as per business needs

SALARY: Competitive

Overview of Job Description

As Site Operations Manager, you will be required to deliver the highest standards of cleanliness, hygiene, and waste management for the client, ensuring that the building, including all associated service roads and car parks, are fully maintained and safe through a planned and reactive janitorial and waste management programme.

This is a demanding role, reporting directly to the General Manager, and would suit a candidate with experience in a fast-moving operations environment with the ability to work well under pressure. The successful candidate must be able to work on their own initiative and as part of a team with the ability to prioritise tasks and manage ever-changing situations. A flexible approach to working hours is imperative as you will be responsible for managing up to 60 members of staff covering a 24-hour operation.

Main Duties & Responsibilities:

1. Manage the contract in line with company policies and procedures.
2. Manage all aspects of the on-site staff and non-staff budget ensuring strict guidelines are adhered to. Complete budget forecasts and monthly reconciliations.
3. Ensure high standards of housekeeping are always achieved, being flexible to meet the changing operational needs and to suggest new initiatives for best practices.
4. Provide professional support to the business in service-related matters and always promote the ABM brand.
5. Control the delivery of staff rotas, completion of payroll, and correct manning levels ensuring compliance is maintained.
6. Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff.
7. Manage recruitment, induction, training, development, and retraining of staff.
8. Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved professionally.
9. Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI’s.
10. Investigate and record all housekeeping incidents ensuring key personnel are kept fully informed and key learning points are actioned.
11. Ensure strict compliance with the General Data Protection Regulation (GDPR) and associated regulations.
12. Deliver excellent communication and motivation with the site-based team including communicating daily TBT’s and Health and Safety information, to achieve team goals.
13. Ensure objectives, performance reviews, and Toolbox Talks are completed as per company policy.
14. Lead the team in identifying training needs and ensure accurate site records are maintained.
15. Ensure on-site supervisors manage their teams ensuring they are fully conversant with their individual tasks.
16. Ensure Health & Safety policies and procedures are adhered to in line with company policies.
17. Manage the incident and accident reporting procedures.
18. Complete all company paperwork as required.
19. Conduct return to work interviews and perform absence management processes as required.
20. Ensure all team members carry out their duties in a timely manner in accordance with cleaning/waste specifications.
21. Be responsible and accountable for the safety and welfare of team members.
22. Maintain and ensure correct/safe usage of all equipment on site, reporting any faults as a priority.
23. Ensure correct usage of cleaning chemicals in line with COSHH regulations, maintaining minimal waste and sufficient stocks.
24. Ensure all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures.
25. Address the welfare needs of all team members promptly, obtaining advice in line with ABM policy.
26. Foster and maintain excellent relationships with all parties on site.
27. Undertake any reasonable duties as required to meet the needs of the business.

Person Specification:

1. Ability to work on own initiative proactively and with minimum direction.
2. Ability to analyse problems and implement solutions.
3. Strong literacy and numeracy skills.
4. Ability to communicate confidently, clearly, and effectively, orally and in writing.
5. Ability to write concise, logical, and accurate reports and procedures.
6. Proven time management and organisational skills with excellent attention to detail.
7. Excellent interpersonal skills, with the ability to handle sensitive issues effectively.
8. Ability to manage a budget and forecast expenditure.
9. Strong customer focus with attention to detail.

Essential:

1. Understanding of Janitorial Services.
2. Understanding of Waste Management Services.
3. Understanding of COSHH regulations.
4. Health & Safety Certificate.
5. Strong IT literacy.

At the request of the client, the successful candidate will be required to undergo:

1. DBS Check.
2. Onboarding and Right Crowding.
3. Random Drug and Alcohol Testing.

Desirable:

1. BIC’S trained.
2. IOSHH trained or willing to undertake training.

Benefits:

• 24/7 GP: Speak to a UK-based GP from home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app.

Perks Include:

• Discounts, gift cards, cashback, and exclusive offers.
• Resources and tools on family, health, money, and work.
• Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. We provide essential services that improve the spaces and places that matter most. ABM delivers custom facility solutions to properties across a wide range of industries. In the UK, we service iconic sites with more than 10,000 team members. For more information, visit

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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