At a Glance
- Tasks: Coordinate services for key clients in various sectors, ensuring top-notch customer experience.
- Company: Join ACL's Griffin Fire division, a leader in fire safety solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced office with a focus on teamwork and collaboration.
- Why this job: Be part of a dynamic team making a real difference in safety and service.
- Qualifications: Strong customer service skills and ability to multitask effectively.
The predicted salary is between 36000 - 60000 £ per year.
Due to the continued growth at our Griffin Fire division of ACL (Alarm Communication Limited), we have a requirement for an additional Service Coordinator to join our established team at our London office located in London Fields, London. The candidate will work within one of our Griffin Division, who look after a selection of Key Accounts made up with several prestigious large-scale commercial properties, ranging across the Education, Healthcare, Hospitality, Commercial and Stadia sectors. The postholder will need to have strong prioritisation skills and be a genuine multi-tasker to effectively perform in this role. Administrative accuracy and strong customer service skills are essential to fulfil the role.
The Role
- Open and maintain key customer information by recording and uploading documents into our cloud-based ERP system.
- Monitor all service agreements to ensure visits are carried out as per contract with the Service Manager.
- Using our Asset Planning System to create pre-planned maintenance jobs in preparation for scheduling.
- Advising customers of scheduled visits once dates are agreed with Service Manager.
- Liaising with Engineers to coordinate visits, ensuring parts are collected prior to visits and that all paperwork is completed and submitted to the client in a timely manner.
- Review Engineer paperwork and raise any remedial actions with the appropriate internal team, prioritise and escalate any urgent non-conformities or system failures to the relevant manager.
- Manage incoming calls and emails from your key clients in a timely, professional and friendly manner.
- Build relationships of trust through open and honest communication with clients, suppliers and colleagues.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Raising and issuing Purchase Orders and Works Orders to our Approved Suppliers and Subcontractors.
- Review and process the expenses and timesheets for your engineering team each month.
- Issuing documentation to clients, including service records, certificates and invoices.
- Reporting to the Service Manager within your Division, the Service Coordinator will liaise regularly with Contract Managers, Engineers, Apprentices, Subcontractors, Suppliers and our Customers to ensure that our Clients receive the best possible Customer Experience.
As well as Microsoft Office, our chosen candidate will be able to learn our bespoke software package that will support all daily duties. An aptitude for IT is therefore also essential. Work is undertaken from a busy open plan office and so the ability to work closely within a team environment is a further pre-requisite.
Qualifications
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiar with Windows software systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills, with a keen eye for detail.
- Ability to multi-task, prioritise and manage time effectively.
Service Coordinator employer: Griffin Fire
ACL (Alarm Communication Limited) is an exceptional employer, offering a dynamic work environment in the vibrant London Fields area. With a strong focus on employee development and a culture that values teamwork and open communication, we provide our Service Coordinators with opportunities to grow within the company while managing prestigious key accounts across various sectors. Our commitment to customer service excellence and a supportive atmosphere makes ACL a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the Griffin Fire division. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its key accounts. Knowing their projects in Education, Healthcare, and Hospitality will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Service Coordinator. This will help you respond confidently and effectively during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've successfully managed multiple tasks or resolved customer issues in the past.
Show Off Your IT Skills:Since we use a bespoke software package, it's important to showcase your IT aptitude. Mention any relevant software experience you have, especially with cloud-based systems or ERP tools, to show us you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Griffin Fire
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Coordinator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, like managing customer information and coordinating visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Multi-Tasking Skills
Since this role requires strong prioritisation and multi-tasking abilities, prepare examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to discuss how you handle competing priorities and ensure that nothing falls through the cracks.
✨Demonstrate Your Customer Service Prowess
Customer service is key for this position, so think of specific instances where you've resolved customer issues or built strong relationships. Highlight your active listening skills and how you adapt your communication style to different clients. This will showcase your ability to provide an excellent customer experience.
✨Get Comfortable with Tech
As the role involves using cloud-based ERP systems and bespoke software, brush up on your IT skills before the interview. If you have experience with similar systems, be sure to mention it. If not, express your eagerness to learn and adapt to new technologies, as this will show your proactive attitude.
