At a Glance
- Tasks: Coordinate services for key clients in various sectors, ensuring smooth operations and excellent customer support.
- Company: Join ACL's Griffin Fire division, a leader in safety solutions with a vibrant team culture.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced office environment with great potential for career advancement.
- Why this job: Be part of a dynamic team making a real difference in safety across prestigious properties.
- Qualifications: Strong multitasking, customer service skills, and a knack for IT are essential.
The predicted salary is between 31500 - 38500 £ per year.
Due to the continued growth at our Griffin Fire division of ACL (Alarm Communication Limited), we have a requirement for an additional Service Coordinator to join our established team at our London office located in London Fields, London. The candidate will work within one of our Griffin Division, who look after a selection of Key Accounts made up with several prestigious large-scale commercial properties, ranging across the Education, Healthcare, Hospitality, Commercial and Stadia sectors.
The postholder will need to have strong prioritisation skills and be a genuine multi-tasker to effectively perform in this role. Administrative accuracy and strong customer service skills are essential to fulfil the role.
The Role
- Open and maintain key customer information by recording and uploading documents into our cloud-based ERP system.
- Monitor all service agreements to ensure visits are carried out as per contract with the Service Manager.
- Using our Asset Planning System to create pre-planned maintenance jobs in preparation for scheduling.
- Advising customers of scheduled visits once dates are agreed with Service Manager.
- Liaising with Engineers to coordinate visits, ensuring parts are collected prior to visits and that all paperwork is completed and submitted to the client in a timely manner.
- Review Engineer paperwork and raise any remedial actions with the appropriate internal team, prioritise and escalate any urgent non-conformities or system failures to the relevant manager.
- Manage incoming calls and emails from your key clients in a timely, professional and friendly manner.
- Build relationships of trust through open and honest communication with clients, suppliers and colleagues.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Raising and issuing Purchase Orders and Works Orders to our Approved Suppliers and Subcontractors.
- Review and process the expenses and timesheets for your engineering team each month.
- Issuing documentation to clients, including service records, certificates and invoices.
As well as Microsoft Office, our chosen candidate will be able to learn our bespoke software package that will support all daily duties. An aptitude for IT is therefore also essential. Work is undertaken from a busy open plan office and so the ability to work closely within a team environment is a further pre-requisite.
Proven customer support experience, strong phone contact handling skills and active listening, familiar with Windows software systems and practices, customer orientation and ability to adapt/respond to different types of characters, excellent communication and presentation skills, with a keen eye for detail, and the ability to multi-task, prioritise and manage time effectively are required.
Service Coordinator in London employer: Griffin Fire
ACL (Alarm Communication Limited) is an exceptional employer, offering a dynamic work environment in the vibrant London Fields area. With a strong focus on employee development and a culture that values teamwork and open communication, we provide our Service Coordinators with opportunities to grow their skills while managing prestigious accounts across various sectors. Our commitment to excellence in customer service and administrative accuracy ensures that every team member plays a vital role in our success, making this a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Griffin Fire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Griffin Fire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Griffin Fire:Your cover letter is your chance to shine! Tell us why you want to work at Griffin Fire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Griffin Fire!
How to prepare for a job interview at Griffin Fire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
