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- Tasks: Lead and innovate our eCommerce operations to deliver an unmatched customer experience.
- Company: Join Master of Malt, the UK's top online retailer for Whisky and premium spirits.
- Benefits: Enjoy a hybrid work model with flexible office days and a vibrant team culture.
- Why this job: Be part of a passionate team re-imagining online drinks retail with cutting-edge technology.
- Qualifications: Proven track record in building successful eCommerce businesses; entrepreneurial mindset required.
- Other info: No need to be a Whisky expert, just a love for the product and a drive to excel.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Master of Malt are looking for a scrappy, tech-savvy Ecommerce Director!
Location: Hybrid – The leadership team meet a day per week in London, and then as a guide you’d need a day or two per week in our main office in Tonbridge, to get under the skin of the business.
About Us
We’re the leading online retailer of Whisky and other premium spirits in the UK, having generated sales of approximately £84m as a group last year. With a Trustpilot score of 4.8, a fantastic industry reputation, the ability to offer next-day delivery until 9:30pm, and a range of 16,000+ different products, we’ve a lot to be proud of.
But we’ve barely started. We want to continue re-imagining online drinks retail from the ground up, using technology and fanatical customer service to build a company we want to be customers of. We’ve grown a lot since we were just a few kids in a shed with big dreams and no money, but we haven’t lost our hunger to build something great, and we’re looking for people who have the same passion for making things better to join us on the journey. We’re excited about the future, so if you’d like to come and help us build it, read on!
About the Role
Your job here will be to build, lead and be accountable for our eCommerce operation, soup to nuts. You’ll deliver the best customer experience in the industry by a wide margin, and make great margins while you do it.
You will lead and develop a team capable of handling all aspects of a standalone ecommerce business. This will include delivering: an amazing customer proposition (including loyalty schemes); UX, marketing; product ranging; content & design; pricing; and customer service.
About You
You’re smart, tenacious and motivated, with a track record of building & operating a highly successful world class eCommerce business. Online retail is at the core of your being – it’s what you do – it comes as effortlessly and naturally to you as breathing. You can explain every step of the chain from Google to delivery in detail because you own it.
Creating unexpected customer delight by delivering an incredible service sparks joy in you – that moment when you blow someone’s mind because they weren’t expecting what we did to be possible.
But, you are also a born entrepreneur, and you love operating a highly profitable business which generates large amounts of cash to re-invest in growth. You’re not one of these people who only knows how to burn through investors’ money and then move on.
You don’t need to be a Whisky expert, but you’ll need to enjoy it and care about the product in order to be the best in the world at selling it.
You must know how to rally “A” players to your cause and are utterly intolerant of mediocrity. You love to coach and mentor incredible talent, but have no time for people who don’t take ownership and put in the effort.
You love to work and learn fast and have a positive can-do attitude. You are constantly adapting and improving the systems and processes around you. You get out of bed each morning excited to make things better. You love automating things so your team has more time to deliver value to customers rather than do paperwork, in fact you are pretty intolerant of humans doing repetitive tasks a machine could do better.
You are also competitive and you like to win, which you routinely do.
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Ecommerce Director employer: Griffin Fire
Contact Detail:
Griffin Fire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Director
✨Tip Number 1
Familiarize yourself with the latest trends in eCommerce and online retail, especially in the spirits industry. Understanding what competitors are doing and how they engage customers can give you a significant edge during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully built and managed high-performing teams in previous roles. Highlighting your ability to mentor and inspire others will resonate well with our values.
✨Tip Number 3
Demonstrate your passion for customer experience by thinking of innovative ideas that could enhance customer loyalty and satisfaction. We love candidates who can think outside the box and bring fresh perspectives.
✨Tip Number 4
Prepare to discuss your approach to leveraging technology in eCommerce. We value tech-savvy individuals who can automate processes and improve efficiency, so be ready to share specific tools or strategies you've implemented.
We think you need these skills to ace Ecommerce Director
Some tips for your application 🫡
Understand the Company Culture: Dive deep into Master of Malt's values and mission. Show in your application how your personal values align with their passion for customer service and innovation in online retail.
Highlight Relevant Experience: Clearly outline your previous experience in eCommerce, focusing on specific achievements that demonstrate your ability to lead a successful online retail operation. Use metrics to quantify your impact.
Showcase Your Leadership Skills: Emphasize your experience in building and mentoring teams. Provide examples of how you've rallied talent around a common goal and fostered a culture of excellence and accountability.
Express Your Passion for the Product: Even if you're not a Whisky expert, convey your enthusiasm for the product and the industry. Share any relevant experiences or interests that connect you to the world of premium spirits.
How to prepare for a job interview at Griffin Fire
✨Show Your Passion for E-commerce
Make sure to express your genuine enthusiasm for online retail during the interview. Share specific examples of how you've successfully built and operated eCommerce businesses in the past, and highlight your understanding of the entire customer journey from search to delivery.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams and developing talent. Be ready to share stories about how you've coached team members to achieve their best and how you handle underperformance. This role requires a strong leader who can rally 'A' players around a common goal.
✨Emphasize Customer Experience
Since delivering an amazing customer proposition is key, come prepared with ideas on how to enhance customer experience. Discuss any loyalty schemes or innovative marketing strategies you've implemented that resulted in increased customer satisfaction and retention.
✨Be Ready to Talk Numbers
As this role involves accountability for profitability, be prepared to discuss your track record with financial metrics. Highlight your experience in generating revenue, managing margins, and reinvesting profits into growth initiatives. Show that you understand the business side of eCommerce as well as the operational aspects.
