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- Tasks: Lead the Network Operations Centre to ensure network reliability and performance.
- Company: Join GRIDSERVE, a forward-thinking company focused on sustainability and innovation.
- Benefits: Enjoy competitive pay, generous holiday, hybrid working, and comprehensive health benefits.
- Why this job: Make a real impact in the EV and renewable energy sectors while driving innovation.
- Qualifications: Experience in network management and strong leadership skills required.
- Other info: We value diversity and encourage all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
Role Overview
As Head of Network Operations, you will lead the Network Operations Centre to ensure network reliability and performance align with organisational goals. Key duties include managing assets, resolving Tier 2 and 3 issues, maintaining EV charging networks, solar farms, and BESS assets, and driving improvements in processes and technology. You\’ll also focus on optimising both assets and systems to maximise efficiency and operational effectiveness. You\’ll work closely with field services to enhance maintenance procedures, act as the main contact for charger manufacturers, and hold full P&L responsibility.
Main Responsibilities
- Lead and oversee the network operations centre, ensuring the reliability, availability, and safety of critical network assets while fostering a driven and proactive team culture.
- Develop, implement, and continuously improve network maintenance and Field Service strategies, policies, and procedures in line with organisational goals and industry best practices, with a strong emphasis on adopting and championing new innovations and technologies.
- Manage and mentor the team, inspiring a culture of safety, accountability, and continuous improvement.
- Plan and control the Network Operations budget, ensuring cost-effective use of resources without compromising quality and safety.
- Coordinate with engineering, customer, and procurement teams to optimise maintenance scheduling, asset lifecycle management, and capital projects.
- Drive the implementation of predictive and preventative maintenance programs leveraging data analytics, condition monitoring, and emerging technologies.
- Ensure compliance with all relevant regulatory requirements, health and safety standards, and company policies.
- Lead risk management assessments and implement mitigation strategies related to network maintenance activities.
- Establish and monitor key performance indicators (KPIs) for maintenance operations, preparing and presenting regular reports to senior leadership.
- Develop contingency plans and lead response efforts for network failures or emergencies, minimising downtime and service disruption.
- Champion ongoing professional development for the maintenance team through training, mentoring, and skills development initiatives.
- Build and maintain strong partnerships with charger manufacturers and other major suppliers, leading negotiations to secure agreements that advance operational excellence and support the objectives of the operations department.
Required Experience
- Extensive experience in network and asset management for EV chargers, solar, EV assets, or related industries.
- Proven leadership experience managing multi-disciplinary technical teams.
- Experience in developing and executing maintenance strategies for large-scale network assets.
- Strong background in safety management and regulatory compliance.
Required Skills and Abilities
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical and problem-solving abilities, with a data-driven approach to maintenance optimisation.
- Proficiency in maintenance management systems (CMMS), asset management software, and data analytics tools.
- Financial acumen with experience managing budgets and cost control.
- Ability to lead change and drive innovation in maintenance practices.
Required Qualifications and Certifications
- Degree in Engineering, Asset Management, or a related technical discipline.
- Membership to a relevant governing body (e.g. IET, IMechE, IEEE or Equivalent)
- Professional certifications related to maintenance management, asset management, or health and safety (e.g., CMIOSH, IRCA, IAM, or equivalent) are highly desirable.
Benefits & ways of working
💰 Financial benefits: Competitive pay, annual bonus, pension (5% employer contribution), life insurance (AIG, 4x salary), income protection (Legal & General)
🌿 Wellbeing & flexibility: 33 days holiday (incl. public holidays) + a day off for your birthday, hybrid working, enhanced family leave (6 months full maternity/primary adoptee pay, 2 weeks full partner/secondary adoptee pay), neo-natal care pay, Private Medical Insurance for you and your family (from day one), Employee Assistance Programme, 24/7 GP access, iFeel app for mental wellbeing support, eye test & glasses allowance
🌍 Planet-friendly perks: EV salary sacrifice scheme (CarWow)
🚀 Career growth: Learning & development resources via Go1 platform, in-house LMS
🌍 Inclusivity at GRIDSERVE
GRIDSERVE is an inclusive employer, committed to ensuring equitable opportunities for all.
We welcome applicants from every background, including those from under-represented and marginalised groups, and believe that diversity of thought fuels innovation and nurtures talent.
To support this, we guarantee interviews to all qualified disabled candidates who meet the essential criteria for the role.
Even if you don’t meet every requirement listed, we encourage you to apply — you may be the right fit for this role or for future opportunities.
#InclusiveHiring #HR #Advisor #HybridWork #GRIDSERVE
Head of Network Operations employer: GRIDSERVE
Contact Detail:
GRIDSERVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Network Operations
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their values, and be ready to discuss how your experience aligns with their goals. Practise common interview questions and think of examples that showcase your leadership and problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals, and applying directly can sometimes give you an edge. Plus, it shows you’re really keen on joining our team!
We think you need these skills to ace Head of Network Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in network operations and asset management. We want to see how your skills align with our goals, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills: As the Head of Network Operations, leadership is key! Use your application to demonstrate your experience in managing teams and driving improvements. Share specific examples of how you've inspired a culture of safety and accountability in your previous roles.
Be Data-Driven: We love a good analytical mind! Highlight your experience with data analytics and how you've used it to optimise maintenance strategies. This will show us that you have a solid grasp of the technical side of network operations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GRIDSERVE
✨Know Your Network Inside Out
Before the interview, dive deep into the specifics of network operations, especially in relation to EV chargers and solar assets. Familiarise yourself with the latest technologies and innovations in the field, as this will show your passion and readiness to lead.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, particularly in managing multi-disciplinary teams. Think about how you've inspired a culture of safety and accountability in past roles, and be ready to discuss these experiences in detail.
✨Be Data-Driven
Since the role emphasises data analytics for maintenance optimisation, come prepared with examples of how you've used data to drive improvements in past positions. Discuss specific tools or systems you've worked with and the impact they had on operational efficiency.
✨Understand Financial Acumen
Brush up on your budget management skills. Be ready to discuss how you've effectively controlled costs while maintaining quality and safety in previous roles. This will demonstrate your ability to handle the P&L responsibility that comes with the position.