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For Companies At a Glance
- Tasks: Dive into customer needs and market trends to drive GRIDSERVE's growth.
- Company: Join GRIDSERVE, a leader in sustainable mobility and EV charging solutions.
- Benefits: Enjoy competitive pay, flexible remote work, and professional development opportunities.
- Why this job: Make a real impact on customer experiences and contribute to a greener future.
- Qualifications: Bachelor's or master's in Market Research, Business, or Social Sciences required.
- Other info: Be part of a dynamic team shaping the future of sustainable transport.
The predicted salary is between 36000 - 60000 £ per year.
ROLE OVERVIEW
As the Customer and Market Researcher at GRIDSERVE, you will play a critical role in driving the company\’s growth and success. Your responsibilities will encompass understanding customer needs, analysing market trends, and providing insights that inform strategic decisions. By leading research initiatives, you will ensure that the organisation remains agile and customer-centric, making customer first data-driven choices that result in enhanced products, services, and customer satisfaction.
MAIN RESPONSIBILITIES
Customer Insights: Working with 3rd parties, conduct in-depth primary and secondary research to gain a comprehensive understanding of customer behaviours, preferences, and needs. Utilise a variety of research methods, including surveys, interviews, and focus groups, to gather relevant data.
Customer Surveys: Develop and implement customer surveys to gather feedback and measure satisfaction. Use survey data to identify areas for improvement and track progress over time.
Customer Experience Monitoring: Execute comprehensive evaluations of customer experiences across all major touchpoints. Offer valuable insights to the business, highlighting both top-performing and underperforming experiences. Collaborate to drive innovation and continuously enhance the overall customer experience based on research findings.
Market Analysis: Stay updated on industry trends, competitors, and market conditions. Perform market research to identify opportunities for growth and potential threats to the business.
Product Research: support the development of new products through research insights and analysis.
Competitive Analysis: Monitor and evaluate the competitive landscape, identifying strengths and weaknesses relative to industry competitors. Provide insights that inform strategic positioning and differentiation.
Data Collection and Analysis: Collect, manage, and analyse data related to customer and market research. Translate data into actionable insights that guide decision-making.
Strategic Planning: Collaborate with cross-functional teams to incorporate research findings into strategic planning and decision-making processes. Provide recommendations for improving products, services, and customer experiences.
Report Generation and Business Communication: Create comprehensive reports and presentations to communicate research findings to stakeholders. Own and manage the customer research hub to share research findings with the wider business. Summarise key insights, trends, and opportunities in a clear and concise manner.
Required Experience
Bachelor\’s or master\’s degree in a relevant field such as Market Research, Business, or Social Sciences.
- Proven experience in customer and market research, including the use of various research methods and tools.
- Strong analytical skills, with the ability to interpret complex data and derive meaningful insights.
- Proficiency in data analysis software and reporting tools.
- Excellent communication and presentation skills to convey research findings to various stakeholders.
- Leadership and team management experience.
- A strategic mindset with the ability to translate research into actionable business strategies.
Benefits
- Competitive salary.
- Opportunity to shape the future of EV charging and sustainable mobility.
- Work with a dynamic and innovative team.
- Flexible and remote work environment.
- Professional development opportunities.
- Contributing to a greener and more sustainable future and working towards moving the needle on climate change.
GRIDSERVE | Market Researcher employer: GRIDSERVE
Contact Detail:
GRIDSERVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GRIDSERVE | Market Researcher
✨Tip Number 1
Familiarize yourself with the latest trends in electric vehicle charging and sustainable mobility. This knowledge will not only help you understand the market better but also demonstrate your passion for the industry during discussions.
✨Tip Number 2
Network with professionals in the market research field, especially those who focus on customer insights and data analysis. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific research methods you have used in the past. Be ready to share examples of how your research has directly influenced business decisions or improved customer experiences.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you interpret complex data. Think of examples where your insights led to actionable strategies, as this aligns perfectly with the role's requirements.
We think you need these skills to ace GRIDSERVE | Market Researcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Market Researcher at GRIDSERVE. Highlight your relevant experience in customer insights, market analysis, and data collection in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your analytical skills, experience with research methods, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for market research and how your background makes you a great fit for GRIDSERVE. Mention specific examples of past research projects and their impact on business decisions.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your ability to convey complex data clearly. Include examples of reports or presentations you've created in previous positions.
How to prepare for a job interview at GRIDSERVE
✨Showcase Your Research Skills
Be prepared to discuss your experience with various research methods. Highlight specific projects where you conducted primary and secondary research, and explain how your findings influenced decision-making.
✨Demonstrate Analytical Thinking
During the interview, emphasize your analytical skills. Share examples of how you've interpreted complex data and transformed it into actionable insights that drove business strategies.
✨Communicate Clearly
Since excellent communication is key for this role, practice summarizing your research findings in a clear and concise manner. Be ready to present your insights as if you were addressing stakeholders.
✨Stay Updated on Industry Trends
Research current trends in the EV charging and sustainable mobility sectors before your interview. Being knowledgeable about the market will demonstrate your genuine interest in the role and the company.
