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For Companies At a Glance
- Tasks: Support customers with EV charging and monitor infrastructure via email, chat, and phone.
- Company: Leading electric service provider in the UK focused on customer satisfaction.
- Benefits: Full-time role with flexible shifts and opportunities for growth.
- Why this job: Join the green revolution and help customers embrace electric vehicles.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Ideal for those passionate about sustainability and technology.
The predicted salary is between 30000 - 42000 £ per year.
A leading electric service provider in the United Kingdom is seeking a Customer Service Specialist to provide efficient support via email, live chat, and phone. The role includes assisting customers with the charging process and monitoring EV infrastructure.
Ideal candidates should have experience in customer service, be flexible to work shifts including weekends, and possess strong communication skills. This full-time position aims to ensure a positive customer experience and requires applicants to be UK residents.
EV Customer Support Specialist employer: GRIDSERVE
Contact Detail:
GRIDSERVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EV Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers, make sure you can clearly explain complex ideas in simple terms. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready for shift work! Flexibility is key in customer service roles, especially in the EV sector. Show that you're adaptable and willing to take on different shifts, including weekends, to meet customer needs.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are seen by the right people and gives you a better chance of landing that interview.
We think you need these skills to ace EV Customer Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the EV Customer Support Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves assisting customers via email, live chat, and phone, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d interact with our customers.
Be Flexible and Ready to Shine: Mention your flexibility regarding shift work, including weekends. We appreciate candidates who are willing to adapt their schedules to meet customer needs, so let us know how you can fit into our dynamic team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at GRIDSERVE
✨Know Your EV Stuff
Brush up on your knowledge of electric vehicles and charging processes. Familiarise yourself with common customer queries and the latest trends in EV infrastructure. This will show that you're not just a customer service whiz, but also genuinely interested in the industry.
✨Showcase Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios where you handle customer inquiries via email, live chat, and phone to demonstrate your versatility.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work shifts, including weekends. Highlight any previous experience where you adapted to changing schedules or handled high-pressure situations, as this will resonate well with the interviewers.
✨Customer-Centric Mindset
Prepare examples from your past experiences that showcase your commitment to providing excellent customer service. Think about times when you went above and beyond to resolve an issue or improve a customer's experience, as this will illustrate your dedication to ensuring a positive outcome.
