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- Tasks: Analyse customer data and lead projects to enhance customer journeys.
- Company: Leading UK company focused on customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and drive impactful improvements.
- Qualifications: Experience with VoC tools and strong analytical skills required.
- Other info: Collaborative environment with a focus on customer-first operational practices.
The predicted salary is between 36000 - 60000 £ per year.
A leading company in customer experience in the UK seeks a professional focused on enhancing customer journeys.
Responsibilities include:
- Analyzing customer data
- Leading CX improvement projects
- Establishing feedback loops with teams
Ideal candidates will have experience with VoC tools like NPS and CSAT. Strong analytical skills and the ability to influence cross-functional stakeholders are essential to ensure a customer-first approach in operational practices.
CX Insight & Improvement Lead employer: GRIDSERVE
Contact Detail:
GRIDSERVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Insight & Improvement Lead
✨Tip Number 1
Network like a pro! Reach out to people in the CX field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive customer experience improvements. We want to see you shine in interviews by demonstrating your impact.
✨Tip Number 3
Be ready to discuss VoC tools! Brush up on your knowledge of NPS and CSAT, and think about how you've implemented these in past roles. We love candidates who can talk the talk and walk the walk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to enhance customer journeys.
We think you need these skills to ace CX Insight & Improvement Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CX Insight & Improvement Lead. Highlight your experience with customer data analysis and any projects where you've improved customer journeys. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to mention your experience with VoC tools like NPS and CSAT. We’re looking for someone who can dive deep into customer insights, so let us know how you've used these tools to drive improvements in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and want to quickly see how you can influence cross-functional teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at GRIDSERVE
✨Know Your Customer Experience Metrics
Familiarise yourself with key metrics like NPS and CSAT before the interview. Be ready to discuss how you've used these tools in past roles to drive improvements in customer journeys.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think of specific instances where your analysis led to actionable insights or significant improvements in customer experience.
✨Demonstrate Cross-Functional Influence
Be prepared to share stories about how you've successfully influenced stakeholders across different teams. Highlight your communication strategies and how they helped foster a customer-first culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CX initiatives and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
