Senior/Lead, Account Solution Engineer

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Agentforce is the future of AI, and you are the future of Salesforce. Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the UKI Tech sector? Do you have deep experience in complex transformation projects? Come join us at the Salesforce Solution Engineering team!

Through collaboration with the customer, the Products team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions then the Solution Engineering Team is the department for you.

The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting and technology is used every day to drive innovation. The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre-Sales Engineer”, “Sales Engineer” or "SE", you’ll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You’ll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you’ll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.
• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.
• Possess the curiosity, adaptability, and creativity to experiment with emerging AI technologies and translate them into tangible value for customers.
• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.
• Develop and deliver innovative custom solutions, build and present customised demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
• Attain quarterly and annual objectives assigned by management.
• Respond efficiently to RFPs.
• Lead the technical side of the sales cycle.
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications

• 5 or more years experience as a solution/sales engineer for a CRM company or similar technology.
• Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts.
• Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.
• Knowledge of related applications, relational database, web technology, and cyber-security.
• Web, application server, and database programming experience such as Java, Javascript, REST/SOAP, HTML5/CSS, SQL, etc (desirable).
• Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation.
• Proven oral, written, presentation, and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to tackle problems in dynamic, energising environments.
• Inquisitive, practical, and passionate about technology and sharing knowledge and best practices.
• Willing and able to travel occasionally.