Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a strategic partner for key customers, guiding them to success with Salesforce solutions.
- Company: Join Salesforce, a leader in cloud technology and customer success.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping public sector clients maximise their use of Salesforce.
- Qualifications: 8+ years in Cloud environments with strong communication and analytical skills.
- Other info: Work in a dynamic environment with a focus on collaboration and customer satisfaction.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Senior Customer Success Manager, Core Clouds – Public Sector
At Salesforce, customers who choose our Signature Success Plan unlock our most elite level of partnership — expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.
Role Description
You will set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require some technical knowledge of Salesforce Clouds but most importantly, the ability to align internal and external stakeholders and orchestrate the right resources to provide a tailored, unified Signature experience.
As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in the Public Sector. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.
You will guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also lead communication during major incidents, providing timely updates and managing customer expectations.
Key Impact Areas
- Trusted partner: act as the primary point of contact and advocate for customers, driving alignment between their business goals and Salesforce’s capabilities.
- Customer enablement: guide adoption of the platform through proactive recommendations and personalized service delivery from the Signature catalogue.
- Incident management: lead communications during high‑severity incidents, ensuring a smooth and transparent experience.
- Renewal & growth: clearly articulate and demonstrate Signature Success value to ensure ongoing investment and expansion.
Minimum Requirements
- 8+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting.
- Outstanding communication and presentation skills with demonstrated ability to influence at all levels, including executive and C‑level.
- Strong analytical and technical consulting skills: translate technical concepts into business terms and map requirements into technical features.
- Proven ability to build trust‑based relationships and navigate complex, enterprise‑level environments.
- Experience leading cross‑functional teams to resolve customer needs or projects.
Preferred Requirements
- Experience with the Salesforce Core platform is a plus.
- Salesforce product certifications are a plus.
- Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
- Experience working with Enterprise‑level customers.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Senior Customer Success Manager, Core Clouds - Public Sector employer: griddable.io
Contact Detail:
griddable.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Core Clouds - Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Salesforce or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Success Managers. We recommend practising your answers with a friend or in front of a mirror to boost your confidence and ensure you nail that presentation.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've driven customer success in previous roles. This will help you stand out as a candidate who truly understands the value of the Signature Success experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Success Manager, Core Clouds - Public Sector
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in Cloud environments and how it aligns with the job description. We want to see how you can be a trusted partner for our customers!
Showcase Your Communication Skills: Since this role requires outstanding communication and presentation skills, don’t shy away from demonstrating these in your application. Use clear, concise language and provide examples of how you've influenced stakeholders in the past. We love a good story!
Highlight Technical Knowledge: Even if you’re not a tech wizard, show us that you understand the basics of Salesforce Clouds. Mention any relevant experience or certifications you have. This will help us see how you can guide customers effectively through their journey with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at griddable.io
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of the Salesforce Core platform and its features. Familiarise yourself with how these can align with customer goals, especially in the Public Sector. Being able to speak confidently about specific functionalities will show that you're not just a people person but also technically savvy.
✨Build Your Story
Prepare to share specific examples from your past experiences that demonstrate your ability to build trust-based relationships and manage complex projects. Think about times when you successfully navigated challenges or led cross-functional teams. This will help you illustrate your skills effectively during the interview.
✨Practice Your Communication Skills
Since outstanding communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or use video recordings to refine your presentation style. Remember, you’ll need to influence stakeholders at all levels, so being articulate is crucial.
✨Understand Customer Success Metrics
Familiarise yourself with common metrics used in Customer Success, especially those relevant to the Public Sector. Be ready to discuss how you would measure success for your customers and how you can demonstrate the value of the Signature Success Plan. This shows that you’re results-oriented and understand the bigger picture.
