Sales Executive

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

About Greystar: Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.

The Sales Executive is responsible for supporting marketing, leasing and occupancy/revenue objectives for Canvas/Chapter by delivering activities related to leasing to new residents and renewals of existing residents. These include qualifying leads, arranging community tours and unit viewings and completing the requisite resident administration to secure the lease.

Key Role Responsibilities:

• Works as part of a team, supporting and respecting other team members to deliver exceptional resident living.
• Responds to all incoming sales enquiries in a timely manner in line with set targets.
• Initiates proactive outbound contact to convert lead generation and existing database contacts.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Supports all communities including cross selling based upon potential resident requirements.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Manages cancellations in line with targets, and can negotiate a compromise where required.
• Undertakes marketing activities to promote the property and monitors competitor activity.
• Periodically leads morning huddles with the broader Sales team.
• Ensures the accuracy of advertised content (online/marketing materials etc), making use of our knowledge of the assets and regular use of platforms.
• Triage non-sales enquiries and ensure they are managed in a professional manner.

Organisational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility.
• Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards.
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.

Knowledge & Qualifications:

• Good level of general education evidencing literacy and numeracy.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases/booking systems, e.g. Salesforce is desirable.

Experience & Skills:

• Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multi-task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• Fluent English verbal and written communication skills. Additional language skills are desirable.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (AskHR@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

Benefits:

• Healthcare – Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options (in select countries).
• Retirement Planning – We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes.
• Paid Time Off – Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays (varies by country).
• Paid Parental Leave – Maternal and paternal paid leave is available for the birth or adoption of a child.
• Professional Development – Ongoing support is available for career advancement opportunities in addition to corporate training programs.
• Employee Assistance Program – Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you.