Senior HR Advisor in London

The Senior HR Advisor will act as a trusted HR partner to UK & Ireland Property Operations, providing expert support across the full employee lifecycle with a primary focus on Employee Relations. The role leads on complex and high‑volume ER casework across Student and Multifamily operations, ensuring consistent, legally compliant and people‑centred outcomes. There will be a requirement to support Corporate Operations from time to time.

Key Responsibilities

• Act as the primary ER lead for UK & IE, providing authoritative guidance on complex, high‑risk, and sensitive ER matters, and setting standards for best practice across Student and Multifamily operations.
• Serve as a trusted expert in UK & IE employment law, advising managers and senior stakeholders on risk management, legal implications, and strategic options.
• Provide second‑line and escalation‑level ER support, coaching managers through difficult conversations, investigations and hearings, and ensuring consistent, fair and commercially balanced outcomes.
• Coach, oversee and quality‑assure the full lifecycle of ER cases handled by the HR Advisor, ensuring documentation, timelines and recommendations meet high standards.
• Partner closely with HRBPs on restructures, TUPE, mergers & acquisitions, disposals, organisational change and other programmes requiring advanced ER expertise.
• Build strong, influential relationships across Operations, becoming a go‑to advisor for onsite leaders and a driver of positive workplace culture and management capability.
• Identify case trends and work with business partners to share insight to implement strategies to mitigate further risk.
• Lead continuous improvement of HR processes, identifying issues, recommending enhancements and ensuring process changes are embedded across UK & IE operations.
• Take ownership of updating and improving HR policies, ER templates, guidance and toolkits, ensuring they remain legally compliant, practical and manager‑friendly.
• Work with UK & IE and EU Shared Services teams to ensure compliance with SLAs in delivering a seamless service to team members—respond to employee queries, resolve issues and communicate outcomes effectively.
• Process and oversee monthly payroll changes ensuring accuracy on complex cases (e.g. sick pay, contractual changes, TUPE movements).
• Provide leadership, coaching and quality assurance to the EU Shared Services team and HR Advisor, ensuring work is accurate, timely and aligned with Greystar standards.
• Draft, review and quality‑check HR documents involving elevated risk or sensitivity (e.g. disciplinary outcomes, settlement documentation inputs, complex contract variations).
• Maintain high standards of compliance, reporting and audit readiness across all HR‑related record keeping.
• Monitor HR activity trends (ER themes, absence patterns, turnover drivers) and proactively escalated insights to the HRBPs.

Knowledge & Qualifications

• Excellent communication both verbally and in writing.
• Bachelor or Master’s degree in HR, CIPD Level 5 or equivalent experience.
• HR advisory experience, ideally in a multicultural, international, fast‑paced matrix environment.
• Good knowledge of UK & IE labour law, rules & regulations.

Experience & Skills

• Solid practical experience performing successfully in an HR advisor role, developing and applying HR policies and processes.
• Experience managing high volume and complex employee relations cases.
• Proven track record in working with payroll and recruitment teams.
• Previous experience supporting change management.
• Proficient in managing multiple projects and priorities, detail orientation to produce and manage accurate files, documents and sensitive data.
• Demonstrates a passion for customer service and a flexible approach to working supportively with others.
• Ability to show good judgement under pressure and to work in a fast‑paced environment while demonstrating a positive attitude.

Desirable

• Experience with HRIS and Payroll systems (Workday and Dayforce is a plus).
• Experience and knowledge of Irish employment law.
• Experience working with a similar employee demographic such as in property management, retail, hospitality, or similar.