Maintenance Lead in London

Oversight and execution of facilities maintenance tasks for technical services and property maintenance across buildings, grounds, amenities, and common areas, ensuring compliance with building standards, health and safety, statutory requirements, and overall asset functionality.

Responsibilities

• Assigns and ensures completion of work orders from resident service requests within required standards and NPS targets, diagnosing defects and making repairs per established policies, procedures, and safety standards.
• Monitors building services maintenance and management to ensure mechanical, electrical and other plant and equipment reach expected lifespan.
• Notifies the Facilities Manager of major defects or failure trends with recommended actions and costings where appropriate.
• Contributes to the turnover process by managing apartment inspections, creating maintenance work lists, scheduling vendors and contractors, obtaining supplies, completing tasks, and inspecting finished work.
• Works with external stakeholders (local council, project managers, fire services) to ensure property compliance in all works.
• Provides the Management team with monthly reporting of preventive maintenance (PPM), potential life‑cycle replacements, and contractor performance reviews.
• Inspects work performed by other maintenance team members and contractors to assess workmanship, effectiveness of policies and procedures, and develop corrective action plans.
• Develops team capability to meet key performance goals and future succession requirements.
• Maintains adequate inventory of spare parts and maintenance materials, coordinating with the Facilities Manager or Community Manager to order supplies and tools within budgetary guidelines.
• Develops and implements regular PPM schedules with approved contractors at required intervals, contributing to contractor selection and management.
• Monitors reactive, statutory and PPM works to ensure service level agreements are met and records are kept accurate and up to date on systems and at the property.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, RAMS & permits to work, testing records to achieve statutory compliance.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File, Statutory records) are maintained in an up‑to‑date state in each property.
• Supports external contractors on site in line with key management policies, access to accommodation and codes of conduct.
• Reviews and acts on site risk assessments and method statements as required with the Facilities Manager.
• Checks that no contractors are allowed within or on the property without the necessary RAMS, PPE, induction and permit to work notices when appropriate.
• Carries out the requirements of HASWA and CDM.
• Supports cost‑cutting and expense control programs by fixing rather than replacing parts when possible, avoiding waste of materials and supplies, and practicing correct use of tools and equipment.
• Demonstrates customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and completing assigned work orders with efficiency and urgency.
• Is available on call out of hours to respond to emergency situations and to contact contractors as required.

Qualifications

• Education level of O’ Level / GCSE or equivalent with demonstrable written and numerical skills.
• Qualification in electrical, mechanical engineering or plumbing (e.g. NVQ, City Guilds) or equivalent apprenticeship/trade school experience in building trades.
• Knowledge of all building repair trades, purchasing procedures and practices, painting and repair procedures.
• General understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Commitment to continuously improve knowledge, skills and abilities.

Experience and Skills

• Essential building maintenance experience in a domestic residential environment (hotel, premium or private residential block) or related building trades field (repairs, refurbishing, cleaning, heating, and maintenance administration).
• Experience developing and maintaining risk assessments, managing preventive maintenance systems and supporting the Community Manager in meeting safety obligations.
• Strong work ethic and ability to work independently, taking ownership of tasks or projects from start to finish.
• Ability to effectively supervise contractors and suppliers.
• Capability to determine cost‑effective repair solutions without compromising quality.
• Positive team player with flexibility and adaptability, including willingness to work on‑call or overtime as required.
• Exceptional communication skills and customer‑service orientation, with comfort handling a customer‑facing role.

Desirable: NICEIC Registered Electrician, IOSH qualified, knowledge of HVCA SFG20 maintenance job plans.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately.