Leasing Associate - Part Time (20 Hrs.) in London

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day-to-day duties include marketing, building maintenance, tenancy administration and delivering an excellent resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and exceeds expectations.

Key Role Responsibilities

• Conduct sales and leasing activities including viewings, following up on enquiries and sales conversions.
• Plan and organize daily activities to maximize time and achieve targeted leasing numbers.
• Convert prospects and leads into viewing appointments and bookings.
• Ensure all data capture systems and contact details are updated accurately and timely.
• Welcome site enquiries and potential residents warmly, ensuring a first impression of exceptional customer service.
• Follow up on required documentation, contract returns and process payments.
• Conduct scheduled resident apartment visits, manage cancellations and respond to online webchat and email enquiries in a professional manner.
• Support other communities when required, including cross‑selling based on resident requirements.
• Inspect community, tour units and keep leasing materials available and up to standard.
• Understand, update and improve knowledge of community, amenities, units and local area features.
• Anticipate and exceed resident expectations through comprehensive front‑of‑house service.
• Support resident events and activities within the community and assist with move‑in and move‑out processes.
• Maintain local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, amenities).
• Screen property visitors, guests and contractors.
• Respond positively to customer queries and complaints, taking appropriate action in line with Greystar’s complaints procedure.
• Work as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Complete health and safety compliance activities in line with company policies and procedures.
• Complete administrative tasks including logging maintenance requests, filing and preparing notices, and updating databases.
• Register, secure and correctly issue resident parcel deliveries.
• Proactively attend to or organize ad‑hoc or minor cleaning requirements.

About You

• Excellent customer service skills and significant experience in a sales role within a world‑class accommodation, hospitality, leisure, reservations or membership environment.
• Ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisational skills with the ability to multitask, prioritise and maintain a high level of accuracy and attention to detail.
• Culturally aware with adaptable relationship‑building, communication and negotiation skills.
• A team player who is approachable and welcoming.
• Proactive, self‑motivated with a can‑do attitude and the ability to act autonomously when required.
• Proficient at using online and web tools for gathering and presenting research and information.
• High attention to detail in personal presentation.
• Fluent English verbal and written communication skills.
• Numerical skills necessary to complete the above activities.

Desirable: detailed knowledge of Landlord/Tenant Legislation; residential property or relevant qualification; UK Health and Safety knowledge and legislation.

Role Scope

• Reports to: Community Manager
• Property: Stratford Mills
• Capacity: 205 units
• Team: 7 people
• Shift Hours: 20 hours per week on a rotating rota of 2 shifts one week and 3 shifts the following week. Availability to work Fridays and Saturdays is required.