At a Glance
- Tasks: Join a team to enhance resident experiences and manage property operations.
- Company: Dynamic property management company focused on community and customer service.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Great chance to build relationships and gain experience in a vibrant environment.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Strong customer service skills and a willingness to learn.
The predicted salary is between 12 - 15 £ per hour.
Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance and tenancy administration, promoting an excellent resident experience to achieve occupancy and retention goals.
Key Role Responsibilities
- Support and respect other team members to deliver exceptional resident living.
- Deliver all aspects of customer service, including a comprehensive front‑of‑house service anticipating and exceeding resident expectations.
- Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Support events and activities within the community.
- Establish and maintain relationships with university clients.
- Develop and maintain local knowledge and information resources relevant to resident needs (travel, entertainment, amenities).
- Complete administrative tasks: logging of maintenance requests, filing and preparing notices, updating databases.
- Undertake marketing activities such as attending open days and leafleting to promote the property.
- Carry out sales and leasing activities, including viewings, following up on enquiries and sales conversions.
- Assist with summer community preparations, including move‑in and move‑out processes.
- Complete health and safety compliance activities in line with the company’s policies and procedures.
- Participate where required in an on‑call roster to provide out‑of‑hours emergency support for the community.
- Chase outstanding rent arrears following rent collection procedures to meet property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
Qualifications
- Good level of general education.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other systems such as databases or booking systems (training provided).
- Knowledge and understanding of UK Health and Safety requirements and legislation.
- Excellent customer‑service skills and significant experience in a customer‑facing service delivery role.
- Good team player with strong relationship‑building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent in written and spoken English.
- Excellent organisational skills with the ability to multi‑task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware; able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible and adaptable to a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Customer Service Associate - Part Time (20 Hrs.) in London employer: Greystar
Greystar is an exceptional employer that fosters a collaborative and supportive work environment, making it an ideal place for Customer Service Associates to thrive. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while delivering outstanding service to residents. Located in a vibrant community, Greystar offers unique opportunities to engage with local clients and participate in enriching events, ensuring a fulfilling and rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Part Time (20 Hrs.) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the property management or customer service sectors. You never know who might have a lead on a part-time gig that’s perfect for you.
✨Tip Number 2
Get involved in community events! Attend local gatherings or university open days where you can meet potential employers face-to-face. This is a great way to showcase your personality and customer service skills directly.
✨Tip Number 3
Practice your pitch! Prepare a short introduction about yourself that highlights your customer service experience and enthusiasm for the role. This will help you make a memorable impression when you meet hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Customer Service Associate - Part Time (20 Hrs.) in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their experiences to the role.
Be Organised and Clear:When filling out your application, keep it neat and organised. Use clear headings and bullet points where necessary. We appreciate clarity, and it shows us you can handle administrative tasks effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Greystar
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or exceeded customer expectations in the past. This will show that you understand the importance of delivering exceptional service.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Understanding what Greystar stands for will help you align your answers with their expectations, especially when discussing teamwork and community engagement.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a resident complaint or a busy open day. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and ability to stay calm under pressure.
✨Show Your Enthusiasm
Let your passion for providing an excellent resident experience shine through. Share why you’re excited about the role and how you can contribute to the community. A positive attitude can make a big difference in how you're perceived during the interview.
