At a Glance
- Tasks: Join a team to manage property, enhance resident experiences, and handle customer queries.
- Company: Greystar, a leading global real estate platform with a focus on community.
- Benefits: Gain valuable experience in customer service and property management while working in a dynamic environment.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact on residents' lives and develop essential skills for your career.
- Qualifications: Good education level, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
GREYSTAR is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Responsibilities:
- Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration, to achieve occupancy and retention goals.
- Supports the creation of a positive, memorable experience for residents and delivers all aspects of customer service, including front-of-house service, anticipating and exceeding resident expectations.
- Responds to customer queries and complaints and undertakes appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community and establishes and maintains relationships with University clients.
- Develops and maintains local knowledge relevant to resident needs (e.g., travel, entertainment, amenities).
- Completes administrative tasks such as logging maintenance requests, filing and preparing notices, and updating databases.
- Engages in marketing activities (e.g., attending open days and leafleting) to promote the property.
- Carries out sales and leasing activities including viewings, following up on enquiries, and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with Company policies and procedures.
- Participates on an on-call roster to provide out-of-hours emergency support for the Community when required.
- Chases outstanding rent arrears following rent collection procedures to meet property targets.
- Promotes tenancy extensions and other revenue streams such as vending; raises purchase orders and ensures tenant refunds are completed promptly in line with policy.
- Looks to maximise efficiency of utilities.
About You:
- Good level of general education.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other systems (databases or booking systems; training provided on in-house systems).
- Awareness of UK Health and Safety requirements and legislation.
- Excellent customer service skills with significant experience in a customer-facing service delivery role.
- Good team player with strong relationship-building and influencing skills.
- Ability to act autonomously, take decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organization skills with the ability to multi-task and prioritise.
- Numerical skills necessary to complete the activities above.
- Self and culturally aware with adaptable relationship-building, communication, and negotiation skills for diverse audiences.
- Flexible approach to work and ability to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Important Notice: Greystar will never request banking details or other sensitive personal information during the interview process. Greystar does not conduct interviews via text or messaging, and all official communication will come from Greystar email addresses. If you receive suspicious requests, report them.
Our continued success depends on our people. We are looking for individuals who value dedication, collaboration, and integrity. Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally.
Core Values: As a Greystar team member, you will hear a lot about our core values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork. We are committed to ethics, respect, inclusion, and service to residents, clients, investors, and colleagues.
Customer Service Associate - FTC (12 Months) in London employer: Greystar
Greystar is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. As a Customer Service Associate, you will enjoy comprehensive training, opportunities for career advancement, and the chance to make a meaningful impact in the community while working in a dynamic environment in Charleston, South Carolina. With a commitment to integrity and service, Greystar fosters a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - FTC (12 Months) in London
✨Tip Number 1
Get to know the company inside out! Research Greystar's values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a resident complaint or a maintenance request. Being prepared will help you shine in those interview role-plays.
✨Tip Number 3
Network like a pro! Connect with current or former Greystar employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Greystar family. Good luck!
We think you need these skills to ace Customer Service Associate - FTC (12 Months) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your customer service experience and any relevant skills that match what Greystar is looking for. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents and clients, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Teamwork Experience:Greystar values collaboration, so be sure to mention any experiences where you've worked as part of a team. Share examples of how you contributed to achieving common goals, as we love seeing candidates who thrive in a team environment!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, you can keep track of your application status and ensure it reaches the right people at Greystar. Good luck!
How to prepare for a job interview at Greystar
✨Know Your Stuff
Before the interview, make sure you research Greystar and its operations. Understand their core values like integrity and teamwork, and think about how your experience aligns with their mission to provide exceptional service in property management.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle complaints and create memorable experiences, as this will resonate well with the interviewers.
✨Be Ready to Multi-task
The job requires excellent organisation skills and the ability to juggle multiple tasks. During the interview, be prepared to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, community events, or how Greystar measures success in customer satisfaction. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
