Job Summary
Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception, designated resident rooms, office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.
Key Responsibilities
- Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
- Respond positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
- Cleans the reception, offices, common spaces and restrooms.
- Check all amenity areas daily and clean where required.
- Carry out a full litter pick daily to all external areas in the community.
- Ensure all empty rooms and apartments and targeted show flats are freshened throughout the day to maintain market‑ready appeal.
- Conduct weekly flush‑downs in all empty rooms and apartments in line with health and safety policies.
- Assist in the make‑ready process by performing additional duties requested by the Community Manager and/or supervisor.
- Inform the Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
- Log maintenance issues with the Customer Service team as part of daily tasks and routine.
- Handle ad hoc requests to address resident concerns or queries.
- Maintain an appropriate inventory of cleaning supplies and inform the appropriate supervisor when replenishment is necessary.
- Make best use of materials and equipment provided, championing cost efficiencies whenever possible without compromising on quality.
- Maintain and manage agreed cleaning standards within designated resident rooms, including but not limited to kitchens and bathrooms, vacuuming carpets, sweeping and mopping floors, dusting and polishing furniture, and emptying trash containers.
- Change bed linen, make beds, replace used towels, and restock bathroom supplies such as shampoo and soap when required.
- Organise stock levels to avoid damage to linen.
Essential Experience & Skills
- Experience maintaining cleanliness within a customer‑occupied environment.
- Proficient in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.
- Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals.
- Knowledge and understanding of UK health and safety requirements.
- Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.
- Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
- Ability to work autonomously, using initiative when required.
- Strong attention to detail.
- Flexible approach to work and adaptable to thrive in a changing environment.
