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For Companies At a Glance
- Tasks: Join our team to enhance resident experiences and manage property operations daily.
- Company: Greystar is a global leader in real estate, managing over $320 billion in assets worldwide.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values integrity, service, and teamwork while making a difference.
- Qualifications: Good education level, customer service experience, and proficiency in Microsoft Office required.
- Other info: Flexible hours and on-call support may be needed; training provided for in-house systems.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
- Supports events and activities within the Community
- Establishes and maintains relationships with clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.
- Assists with Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company's policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending
- Raise purchase orders in accordance with procedures
- Ensure tenant refunds are completed in a timely manner and in line with Greystar's policy.
- Look to maximise efficiency of utilities.
About You
- Good level of general education
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
- A knowledge and understanding of UK Health and Safety requirements and legislation
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills
- Excellent organisation skills with the ability to multi task and prioritise
- Numerical skills necessary to complete the above activities
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
Customer Service Associate employer: Greystar
Contact Detail:
Greystar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Greystar's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and what they enjoy most about working at Greystar. This insider knowledge can help you tailor your approach and show that you're proactive and genuinely interested in the company culture.
✨Tip Number 3
Prepare to discuss specific examples of your customer service experience. Think of scenarios where you went above and beyond for a customer, as this role heavily focuses on delivering exceptional resident living. Being able to articulate these experiences will set you apart.
✨Tip Number 4
Stay updated on the latest trends in property management and customer service. Showing that you are knowledgeable about the industry can impress interviewers and demonstrate your commitment to continuous improvement, which is highly valued at Greystar.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Service Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Greystar that resonate with you, and explain how your skills and experiences make you a great fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Greystar
✨Showcase Your Customer Service Skills
As a Customer Service Associate, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your problem-solving skills and how you handled difficult situations.
✨Demonstrate Teamwork
Greystar values teamwork highly. Be ready to discuss how you've successfully collaborated with others in previous roles. Share specific instances where you supported your team and contributed to a positive work environment.
✨Familiarise Yourself with the Company
Research Greystar and understand their core values and mission. Being able to articulate why you want to work for them and how you align with their values will show your genuine interest in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, conflict resolution, and your organisational skills. Practising your responses can help you feel more confident and articulate during the interview.
