Job Description Summary
Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance and tenancy administration, promoting an excellent resident experience to achieve occupancy and retention goals.
Key Role Responsibilities
- Support and respect other team members to deliver exceptional resident living.
- Deliver all aspects of customer service, including a comprehensive front‑of‑house service anticipating and exceeding resident expectations.
- Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Support events and activities within the community.
- Establish and maintain relationships with university clients.
- Develop and maintain local knowledge and information resources relevant to resident needs (travel, entertainment, amenities).
- Complete administrative tasks: logging of maintenance requests, filing and preparing notices, updating databases.
- Undertake marketing activities such as attending open days and leafleting to promote the property.
- Carry out sales and leasing activities, including viewings, following up on enquiries and sales conversions.
- Assist with summer community preparations, including move‑in and move‑out processes.
- Complete health and safety compliance activities in line with the company’s policies and procedures.
- Participate where required in an on‑call roster to provide out‑of‑hours emergency support for the community.
- Chase outstanding rent arrears following rent collection procedures to meet property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
Qualifications
- Good level of general education.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other systems such as databases or booking systems (training provided).
- Knowledge and understanding of UK Health and Safety requirements and legislation.
- Excellent customer‑service skills and significant experience in a customer‑facing service delivery role.
- Good team player with strong relationship‑building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent in written and spoken English.
- Excellent organisational skills with the ability to multi‑task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware; able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible and adaptable to a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
