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- Tasks: Join our team to deliver exceptional customer service and support resident experiences daily.
- Company: Greystar is a global leader in real estate, managing over $300 billion in properties worldwide.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values integrity, teamwork, and exceptional service.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: Flexible hours and a chance to make a real impact in the community.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Associate page is loaded
Customer Service Associate
Apply locations Chapter Aldgate, London, UK time type Full time posted on Posted 6 Days Ago job requisition id R0163492
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending
- Raise purchase orders in accordance with procedures
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
Key Relationships
- Onsite Team Members
About You
Knowledge & Qualifications
- Good level of general education
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
- A knowledge and understanding of UK Health and Safety requirements and legislation
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills
- Excellent organisation skills with the ability to multi task and prioritise
- Numerical skills necessary to complete the above activities
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Welcome
Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally.
Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.
Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!!
About Us
As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships.
We believe in always going that extra step for our residents, clients, investors, and each other.
Integrity
We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
Equality
We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
Professionalism
We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
Accountability
We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
Service
We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
Teamwork
We work together to accomplish goals, solve problems, and enrich our work environment.
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
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Customer Service Associate employer: Greystar
Contact Detail:
Greystar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Greystar's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you are not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and what they enjoy most about working at Greystar. This insider knowledge can help you tailor your approach and show that you are proactive and genuinely interested in the company culture.
✨Tip Number 3
Prepare to discuss specific examples from your past customer service roles that highlight your problem-solving skills and ability to exceed customer expectations. Be ready to share stories that illustrate your teamwork and relationship-building abilities, as these are crucial for the Customer Service Associate role.
✨Tip Number 4
Stay updated on local events and community activities relevant to the property management sector. Being knowledgeable about the area will not only help you in the role but also impress your interviewers with your commitment to enhancing the resident experience.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional service in previous roles.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing more context about your passion for customer service and why you want to work at Greystar. Mention specific aspects of the company that resonate with you, such as their commitment to integrity and teamwork.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Greystar
✨Showcase Your Customer Service Skills
As a Customer Service Associate, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your problem-solving skills and how you handled complaints effectively.
✨Demonstrate Teamwork
Greystar values teamwork highly. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team or contributed to a positive work environment.
✨Familiarise Yourself with the Company
Research Greystar's values and mission. Understanding their commitment to integrity, equality, and service will help you align your answers with what they are looking for in a candidate. Mentioning these values during your interview can set you apart.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle real-life scenarios. Think of situations where you had to manage multiple tasks or deal with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
