At a Glance
- Tasks: Lead the Central Operations team, ensuring top-notch service and operational excellence.
- Company: Join Greystar, a global leader in real estate management and development.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative team driving innovation in the real estate sector.
- Why this job: Make a real impact in a senior leadership role within a thriving company.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Greystar: Greystar is a leading, fully integrated global real‑estate platform offering expertise in property management, investment management, development and construction services in institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets worldwide, with offices across North America, Europe, South America and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Greystar’s assets under management total nearly $79 billion, including over $35 billion of development assets and over $36.5 billion of regulatory assets.
Job Summary: The Central Operations and Delivery Manager (COSM) is the senior leader of the UKST Central Team, accountable for the operational performance, quality and continuous development of the team across all five core disciplines. The COSM has full line‑management responsibility for the Central Assistant Manager(s) and CCSA cohort, owns the relationship between the Central Team and site operations, and is the primary driver of the centralisation programme’s performance targets – including productivity savings, SLA adherence and service quality. The COSM operates as a key member of the UKST operational leadership group, contributing to strategic decisions on team design, function scope and the technology roadmap.
Key Role Responsibilities:
- Team Leadership confident with data, analytics and reporting.
- Strong proficiency in Entrata or equivalent property management system. Training will be provided.
- Detailed knowledge of UK landlord/tenant legislation, residential lettings and debt recovery processes – required.
- Working knowledge of UK HMO licensing, council tax exemption frameworks and the PBSA regulatory environment – desirable.
- Understanding of IOSH/NEBOSH or equivalent Health able to engage confidently with stakeholders from site teams to senior leadership.
- High level of organisational capability – able to manage multiple workstreams, deadlines and competing priorities.
- Change management capability: able to lead through ambiguity and bring teams with them during process transition.
- Represent the Central Team in cross‑functional forums (Finance, People, Systems, Compliance) as required.
- Lead the phased expansion of Central Team function scope, targeting full coverage of all programme disciplines by September 2026.
Organisational:
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Demonstrates appropriate safe behaviours in accordance with Company, property and departmental policies, procedures and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
- Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
- Remains current on changes in technology, processes and standards within the industry by attending training, research and subscribing to professional publications, and applies knowledge and practices to responsibility(s).
Role Scope: Senior central leadership role with portfolio‑wide accountability across all live Canvas and Chapter PBSA properties in the UKST programme. The COSM is the day‑to‑day leader of the Central Team and holds full line‑management responsibility for all central team members.
Direct Reports: Central Assistant Manager(s); Central Customer Service Advisor(s).
Portfolio Reach: Canvas and Chapter properties.
Key Relationships: Regional Operations Manager / Operations Director (direct line manager); Central Assistant Manager(s) and CCSA cohort (direct reports); site Community Managers (primary operational counterparts); Senior Finance Manager Shared Services AR (arrears strategy, FMO governance); QX Global (outsourced finance relationship); ACT external debt agency; Entrata/Systems team (product feedback, configuration, reporting); People team (performance management, resourcing, L Legal/Osborne Clarke (regulatory compliance as required).
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
