At a Glance
- Tasks: Deliver exceptional customer service and manage community activities to enhance resident experiences.
- Company: Join a leading property management company focused on creating vibrant communities.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Be the face of our community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a passion for building relationships.
The predicted salary is between 35000 - 40817 £ per year.
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front‑of‑house service that anticipates and exceeds resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the community.
- Establishes and maintains relationships with university clients.
- Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment and amenities).
- Completes administrative tasks, including logging of maintenance requests, filing and preparing notices and updating databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities, including viewings, following up on enquiries and converting sales.
- Assists with community preparation during summer, including move‑in and move‑out processes.
- Completes health and safety compliance activities in line with company policies and procedures.
- Participates, where required, in an on‑call roster to provide out‑of‑hours emergency support for the community.
- Chases outstanding rent arrears following rent collection procedures to meet property targets.
- Promotes tenancy extensions and other revenue streams such as vending.
- Raises purchase orders in accordance with procedures.
- Ensures tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Works to maximise the efficiency of utilities.
Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft Office packages (Word, Excel, Outlook) and other systems such as databases or booking systems (training will be provided on in‑house systems).
- Knowledge and understanding of UK health and safety requirements and legislation.
Experience & Skills
- Excellent customer service skills and significant experience in a customer‑facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organisational skills with the ability to multi‑task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware, able to adapt communication and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Customer Service Associate - Part Time (24 Hrs) in Cardiff employer: Greystar
Greystar is an exceptional employer that prioritises a positive and memorable experience for both residents and employees. With a strong focus on teamwork, professional development, and community engagement, Greystar offers part-time Customer Service Associates the opportunity to thrive in a dynamic environment while enjoying comprehensive training and support. The company fosters a culture of inclusivity and growth, making it an ideal place for individuals seeking meaningful and rewarding employment in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Part Time (24 Hrs) in Cardiff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Greystar and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Greystar and let us see your personality shine through!
We think you need these skills to ace Customer Service Associate - Part Time (24 Hrs) in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Greystar.
Get Familiar with Our Brand:Before applying, take some time to learn about Greystar and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Greystar
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Greystar.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Greystar will surely appreciate.
