Customer Service Associate in Bristol

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.

The Sales Executive is responsible for supporting marketing, leasing, and occupancy/revenue goals by carrying out activities related to leasing to new residents. These include qualifying prospective customers, arranging community tours and unit visits, and completing the required resident administration to secure the lease.

Key Role Responsibilities

• Works as part of a team, supporting and respecting other team members to deliver an exceptional living experience for residents.
• Responds to all incoming sales inquiries promptly and in line with set targets.
• Initiates proactive outbound contact to convert generated leads and existing database contacts as directed.
• Understands, updates, and actively improves knowledge of the community, amenities, units, and features of the local area.
• Ensures that all data capture systems and contact details are updated accurately and on time as required.
• Plans and organizes daily activities to maximize the time needed to achieve the target number of leases.
• Converts prospects and leads into appointments and viewing bookings to meet specific leasing targets.
• Supports all communities, including cross-selling based on potential resident requirements.
• Follows up on the receipt of required documentation, contract returns, and processes payments.
• Manages lease cancellations in accordance with assets and regular platform usage.
• Sorts non-sales inquiries and ensures they are handled professionally.

Knowledge And Qualifications

• Good general level of education demonstrating literacy and numeracy.
• Advance level of English and Spanish.
• Proficiency with Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases/booking systems (e.g., Salesforce), is desirable.
• Competent in using online and web-based tools/resources to gather and present research and information.
• Fluent verbal and written communication skills in English.
• Additional language skills are desirable.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses. If you receive suspicious requests, please report them immediately.

Benefits

• Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options in select countries.
• Retirement Planning: We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes.
• Paid Time Off: Full-time team members receive generous paid time off – including your birthday – as well as paid sick leave, personal days, and company holidays.
• Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child.
• Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs.
• Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance.