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- Tasks: Be the friendly face of our community, ensuring safety and exceptional service at night.
- Company: Join Greystar, a global leader in real estate management with a commitment to excellence.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Make a difference in residents' lives while building valuable skills in customer service and operations.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for students looking for part-time work that fits around their studies.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units globally, and has a strong institutional investment management platform with nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Ensures a seamless transition from day to night operations, contributing to an exceptional 24/7 resident experience through outstanding customer service, safety, and cleanliness within the community.
KEY RESPONSIBILITIES
- Demonstrates core values as a role model at all times.
- Provides reception, administrative support, and exceptional customer service, including key management and handling lockouts.
- Implements company policies and procedures effectively, such as guest procedures and out-of-hours check-in/check-out.
- Responds to booking inquiries and ensures proper handover for next-day follow-up to maintain full occupancy.
- Supports social events and activities, encouraging resident engagement and assisting with retention efforts.
- Prepares and communicates timely updates between day and night teams, ensuring effective handovers of resident issues.
- Responds promptly to customer complaints, resolving disputes or escalating as necessary with appropriate support.
- Maintains common areas, ensuring the property is presented to high standards through cleaning, litter removal, and spill management.
- Addresses minor maintenance issues and reports tenant faults when unable to resolve immediately.
- Investigates basic maintenance problems, such as lock reprogramming, heating issues, power supply problems, and leak repairs.
- Ensures a safe and secure environment, responding to safety and maintenance calls appropriately.
- Prioritizes health and safety for oneself and colleagues.
- Documents issues during the night in the handover/security log and reports incidents to the Community Manager.
- Handles incidents with emergency services when necessary, following proper procedures.
- Maintains incident logs and reports trends or recurring behaviors.
- Fosters positive relationships with neighbors, local communities, police, fire services, and authorities.
- Adheres to health and safety, data protection, and compliance standards at all times.
- Conducts room and communal area inspections as required.
- Demonstrates flexibility and willingness to undertake all reasonable duties.
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Night Concierge- Part Time employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge- Part Time
✨Tip Number 1
Familiarise yourself with Greystar's core values and mission. Understanding their commitment to exceptional customer service and community engagement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be prepared to discuss specific situations where you successfully resolved complaints or enhanced the resident experience, as this is crucial for a Night Concierge position.
✨Tip Number 3
Demonstrate your ability to handle emergencies and safety protocols. Prepare examples of how you've managed stressful situations or responded to safety concerns in past roles, as this will be vital for ensuring a secure environment for residents.
✨Tip Number 4
Network with current or former employees of Greystar if possible. Engaging with them can provide insights into the company culture and expectations, which can be beneficial when preparing for interviews or discussions.
We think you need these skills to ace Night Concierge- Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Concierge at Greystar. Highlight your customer service skills and any relevant experience in property management or hospitality.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Emphasise your experience in providing exceptional customer service, handling administrative tasks, and maintaining safety standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've demonstrated core values in previous positions and how you can contribute to the resident experience at Greystar.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Greystar Worldwide, LLC
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is key. Be prepared to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your previous experiences align with these tasks, such as managing guest check-ins or maintaining safety standards.
✨Demonstrate Problem-Solving Abilities
The role may involve addressing maintenance issues or resolving disputes. Prepare to discuss situations where you've successfully identified problems and implemented effective solutions, showcasing your proactive approach.
✨Emphasise Teamwork and Communication
Effective communication and teamwork are crucial for a seamless transition between day and night operations. Share examples of how you've collaborated with colleagues in the past and how you ensure clear communication during handovers.
