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For Companies At a Glance
- Tasks: Join a team to deliver exceptional customer service and manage property operations.
- Company: Greystar, a global leader in real estate management and investment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a positive impact on residents' lives while building your career in real estate.
- Qualifications: Strong customer service skills and a good level of general education required.
- Other info: Dynamic role with opportunities for growth and learning in a vibrant community.
The predicted salary is between 28800 - 43200 £ per year.
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
Key Relationships
Onsite Team Members
About You Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
- A knowledge and understanding of UK Health and Safety requirements and legislation.
Experience & Skills Essential
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
Customer Service Associate in Manchester employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Greystar. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about how you can demonstrate your excellent customer service skills during the interview. We want to see how you can exceed resident expectations!
✨Tip Number 3
Show off your teamwork skills! Greystar values collaboration, so be ready to share examples of how you've worked well in a team before. Highlight your ability to support and respect your colleagues while delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Greystar family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Associate in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we do and how they can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we expect in customer interactions.
Apply Through Our Website: Make sure to apply through our official website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Greystar Worldwide, LLC
✨Know Your Stuff
Before the interview, make sure you research Greystar and understand their values and services. Familiarise yourself with their approach to customer service and property management, as this will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you went above and beyond to resolve a customer issue or enhance their experience, as this is crucial for a Customer Service Associate role.
✨Be a Team Player
Greystar values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that highlight your ability to support colleagues and contribute positively to a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about their approach to resident engagement or how they handle community events, which ties back to the responsibilities of the position.
