Leasing Associate - Part Time (20 Hrs.) in London

Job Description Summary

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

Key Role Responsibilities

• Conduct sales and leasing activities including viewings, following up on enquiries and sales conversions.
• Plan and organize daily activities to maximize the time to achieve targeted leasing numbers.
• Convert prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensure all data capture systems and details of contact are updated accurately and timely as required.
• Welcome on‑site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follow up on receipt of required documentation, contract returns and process payments.
• Conduct scheduled Resident apartment visits.
• Manage cancellations.
• Respond to online (webchat) and email enquiries in a professional and engaging manner.
• Support other communities when required including cross selling based upon potential resident requirements.
• Inspect community, tour units and ensure leasing materials are available and take action to ensure they meet agreed standards for viewings.
• Actively understand, update and improve knowledge of community, amenities, units and local area features.
• Deliver all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Support resident events and activities within the Community.
• Assist with community preparations, including move‑in and move‑out processes.
• Develop and maintain local knowledge and information resources relevant to resident needs (e.g. travel, entertainment and amenities).
• Screen property visitors, guests and contractors.
• Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Work as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Complete Health and Safety compliance activities in line with the Company’s policies and procedures.
• Complete administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Register, secure and correctly issue Resident parcels/deliveries.
• Proactively attend to or organise ad hoc or minor cleaning requirements.

About You

• Excellent customer service skills and significant experience in a sales role in a similar world‑class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisational skills with the ability to multi‑task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can‑do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• High attention to detail in personal presentation.
• Fluent English verbal and written communication skills.
• Numerical skills necessary to complete the above activities.

Desirable

• Detailed knowledge of Landlord/Tenant Legislation.
• Residential Property or relevant qualification.
• A knowledge and understanding of UK Health and Safety requirements and legislation.

Role Scope

• Reports to: Community Manager
• Property: Stratford Mills
• Capacity: 205 units
• Team: 7 people

Key Relationships

• Community Managers and Team Members
• Contractors and Suppliers

Shift Hours: 20 hours per week on a rotating rota of 2 shifts one week and 3 shifts the following week. Availability to work Fridays and Saturdays is required.

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