Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents, conduct viewings, and manage leasing activities daily.
- Company: Greystar is a global leader in real estate, managing over $300 billion in assets.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a team that values exceptional service and community engagement.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: Training provided for property operations software; must be proactive and detail-oriented.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.
JOB DESCRIPTION
Key Role Responsibilities
- Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
- Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
- Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
- Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
- Follows up on receipt of required documentation, contract returns and processes payments.
- Conducts scheduled Residents’ apartment visits.
- Manages cancellations.
- Responds to online (webchat) and email enquiries in a professional and engaging manner
- Supports other communities when required including cross selling based upon potential resident requirements.
- Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings
- Actively understands, updates and improves knowledge of community, amenities, units and local area features.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Supports Resident events and activities within the Community
- Assists with Community preparations, including move-in and move-out processes.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Screens property visitors, guests and contractors
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Register, secure and correctly issue Resident parcels/deliveries
- Proactively attends to or organises ad hoc or minor cleaning requirements.
About You
- Good level of general education
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
- Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
- The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
- Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
- Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- A team player who is evidently approachable and welcoming
- Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
- Proficient at using online and web tools/resources for gathering and presenting research and information
- High attention to detail in personal presentation
- Fluent English verbal and written communication skills
- Numerical skills necessary to complete the above activities
#J-18808-Ljbffr
Leasing Associate – Multi Family employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate – Multi Family
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to exceptional resident experiences will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Greystar. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Brush up on your customer service skills, particularly in a sales context. Since the role involves converting leads and providing exceptional service, being able to demonstrate your experience in these areas will set you apart.
✨Tip Number 4
Research the local area and amenities around the properties managed by Greystar. Being knowledgeable about the community will not only impress during interviews but also help you understand the needs of potential residents.
We think you need these skills to ace Leasing Associate – Multi Family
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Leasing Associate position at Greystar. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the accommodation or hospitality sectors. Use specific examples that demonstrate your ability to exceed customer expectations and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with Greystar's values and how you can contribute to creating an exceptional resident experience.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any property operations software you may have used. Also, mention your organisational skills and ability to multitask, as these are crucial for the role.
How to prepare for a job interview at Greystar Worldwide, LLC
✨Showcase Your Customer Service Skills
As a Leasing Associate, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a positive resident experience.
✨Know the Company Inside Out
Research Greystar thoroughly before your interview. Understand their values, services, and the markets they operate in. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Your Sales Acumen
Since the role involves sales and leasing activities, be ready to discuss your experience in converting leads into sales. Prepare to talk about your strategies for achieving targets and how you handle objections from potential residents.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities. Share examples of how you've successfully managed multiple tasks or projects simultaneously while maintaining attention to detail. This will reassure the interviewer of your capability to handle the role's demands.
