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For Companies At a Glance
- Tasks: Support property management and enhance resident experiences through customer service and community events.
- Company: Join Greystar, a global leader in real estate with over $300 billion in managed assets.
- Benefits: Enjoy flexible weekend hours, gain valuable experience, and be part of a dynamic team.
- Why this job: Make a difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: Opportunity for growth and learning in a fast-paced, engaging workplace.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds worldwide, and has a robust institutional investment management platform comprising nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Supports the day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration, with the goal of providing an excellent resident experience to achieve occupancy and retention targets.
KEY ROLE RESPONSIBILITIES
- Collaborates with team members to deliver exceptional resident living experiences.
- Creates positive and memorable experiences for residents.
- Provides comprehensive customer service, including front-of-house support, exceeding resident expectations.
- Responds to customer queries and complaints appropriately, following Greystar’s procedures.
- Supports community events and activities.
- Builds and maintains relationships with university clients.
- Gathers and maintains local knowledge relevant to resident needs, such as travel, entertainment, and amenities.
- Performs administrative tasks, including logging maintenance requests, filing, notifying residents, and updating databases.
- Participates in marketing activities like open days and leafleting.
- Engages in sales and leasing activities, including property viewings, follow-ups, and conversions.
- Assists with summer community preparations, including move-in and move-out processes.
- Ensures health and safety compliance in line with company policies.
- Participates in an on-call roster to provide out-of-hours emergency support.
- Follows rent collection procedures to chase outstanding rent arrears.
- Promotes tenancy extensions and additional revenue streams such as vending.
- Raises purchase orders as per procedures.
- Processes tenant refunds promptly and in accordance with company policies.
- Maximizes utility efficiency.
KEY RELATIONSHIPS
- Onsite team members.
ABOUT YOU
KNOWLEDGE & QUALIFICATIONS
- Good general education level.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
- Knowledge of UK Health and Safety legislation.
EXPERIENCE & SKILLS
Essential
- Excellent customer service skills and experience in customer-facing roles.
- Strong relationship-building and influencing skills as a team player.
- Ability to work autonomously and make decisions when needed.
- Fluent in English, both verbal and written.
- Organized with the ability to multitask and prioritize.
- Numerical skills for operational tasks.
- Culturally aware, adaptable in communication and negotiation.
- Flexible and adaptable to change.
- Enthusiastic about delivering exceptional stakeholder experiences and continuous improvement.
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Customer Service Associate-Part Time-Weekend Work employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate-Part Time-Weekend Work
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to providing world-class service in the rental residential real estate sector will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've exceeded customer expectations in previous roles. This will showcase your ability to create positive experiences for residents, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Greystar on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the day-to-day responsibilities of a Customer Service Associate.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask. Since the role involves various administrative tasks and community events, demonstrating your capability to manage multiple responsibilities effectively will be key.
We think you need these skills to ace Customer Service Associate-Part Time-Weekend Work
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with Greystar's expectations for a Customer Service Associate.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've exceeded customer expectations in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Greystar that appeal to you, and explain how your skills and experiences make you a great fit for the position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Greystar Worldwide, LLC
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples from your past experiences where you exceeded customer expectations. Highlight any situations where you resolved complaints effectively or created memorable experiences for clients.
✨Demonstrate Team Collaboration
Greystar values teamwork, so be ready to discuss how you've successfully collaborated with others in previous roles. Share instances where you contributed to a team goal or supported colleagues in delivering exceptional service.
✨Familiarise Yourself with Local Knowledge
Understanding the local area is crucial for this position. Research local amenities, entertainment options, and travel information that could benefit residents. Mentioning this knowledge during the interview will show your commitment to enhancing the resident experience.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to customer complaints or emergency situations, and think about how you would handle them while adhering to company policies.
