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For Companies At a Glance
- Tasks: Join our team to enhance resident experiences through customer service and community engagement.
- Company: Greystar is a global leader in real estate, managing over $320 billion in properties worldwide.
- Benefits: Enjoy flexible part-time hours, gain valuable experience, and be part of a dynamic team.
- Why this job: This role offers a chance to connect with residents and make a positive impact in their lives.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: Participate in exciting community events and develop your skills in a supportive environment.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than 1,000,000 units/beds globally.
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance, and tenancy administration, promoting an excellent resident experience to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including comprehensive front-of-house service, anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, undertaking appropriate action per Greystar’s complaints procedure.
- Supports community events and activities.
- Establishes and maintains relationships with university clients.
- Develops and maintains local knowledge resources relevant to resident needs, such as travel, entertainment, and amenities.
- Completes administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases.
- Participates in marketing activities like open days and leafleting to promote the property.
- Conducts sales and leasing activities including viewings, follow-ups, and conversions.
- Assists with summer community preparations, including move-in and move-out processes.
- Ensures Health and Safety compliance as per company policies.
- Participates in an on-call roster for out-of-hours emergency support.
- Chases outstanding rent arrears following collection procedures.
- Promotes tenancy extensions and other revenue streams like vending.
- Raises purchase orders in line with procedures.
- Ensures tenant refunds are processed timely and in accordance with policies.
- Maximises utility efficiency.
Onsite Team Members
About YouKnowledge & Qualifications- Good general education level.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
- Knowledge of UK Health and Safety legislation.
- Excellent customer service skills with significant experience in a customer-facing role.
- Strong relationship-building and influence skills as a team player.
- Ability to work autonomously, making decisions as needed.
- Fluent in English, both verbal and written.
- Excellent organizational skills, capable of multitasking and prioritising.
- Numerical skills for activity management.
- Culturally aware, adaptable in communication and negotiation.
- Flexible and adaptable to change.
- Enthusiastic about delivering exceptional stakeholder experiences and self-improvement.
Customer Service Associate - Part Time employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Part Time
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to exceptional resident experiences will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've exceeded customer expectations or resolved complaints effectively, as this is crucial for the Customer Service Associate position.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to multitask. Think of instances where you've successfully managed multiple responsibilities, as this role requires juggling various tasks while maintaining a high level of service.
✨Tip Number 4
Research local amenities and community events relevant to the property. Being knowledgeable about the area will not only impress during your interview but also demonstrate your commitment to enhancing the resident experience.
We think you need these skills to ace Customer Service Associate - Part Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Associate position at Greystar. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any relevant skills that align with the role. Use specific examples to demonstrate how you've successfully handled customer queries or complaints in the past.
Showcase Teamwork Skills: Since the role involves working as part of a team, make sure to highlight your ability to collaborate effectively. Mention any previous experiences where you contributed to a team environment and supported your colleagues.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Make sure to mention why you want to work for Greystar specifically and how you can contribute to their mission.
How to prepare for a job interview at Greystar Worldwide, LLC
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to anticipate needs and exceed expectations.
✨Demonstrate Teamwork
Greystar values collaboration, so be ready to discuss experiences where you worked effectively as part of a team. Emphasise your respect for colleagues and how you contribute to a positive team environment.
✨Familiarise Yourself with the Company
Research Greystar and its operations thoroughly. Understanding their values, services, and market position will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you had to make quick decisions or adapt to changes, showcasing your flexibility and organisational skills.
