Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support property management and enhance resident experiences daily.
- Company: Join Greystar, a global leader in real estate with over $300 billion in managed assets.
- Benefits: Enjoy flexible work options, team events, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values exceptional service and community engagement.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: Participate in exciting community events and gain valuable industry insights.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform with nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Supports the day-to-day management of a property and its community, including marketing, building maintenance, and tenancy administration, to promote an excellent resident experience and achieve occupancy and retention goals.
KEY RESPONSIBILITIES
- Collaborates with team members to deliver exceptional resident living experiences.
- Creates a positive, memorable experience for residents.
- Provides comprehensive customer service, including front-of-house support, anticipating and exceeding resident expectations.
- Responds to customer queries and complaints appropriately, following Greystar’s procedures.
- Supports community events and activities.
- Builds and maintains relationships with university clients.
- Maintains local knowledge and resources relevant to residents, such as travel, entertainment, and amenities.
- Completes administrative tasks like logging maintenance requests, filing, and updating databases.
- Participates in marketing activities, including open days and leafleting.
- Handles sales and leasing activities, including viewings, follow-ups, and conversions.
- Assists with summer community preparations, including move-in and move-out processes.
- Ensures health and safety compliance according to company policies.
- Participates in an on-call roster for out-of-hours emergency support.
- Chases outstanding rent arrears following collection procedures.
- Promotes tenancy extensions and additional revenue streams such as vending.
- Raises purchase orders per procedures.
- Ensures timely tenant refunds in line with policies.
- Maximizes utility efficiency.
KEY RELATIONSHIPS
- Onsite team members
ABOUT YOU
Knowledge & Qualifications
- Good general education level.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
- Knowledge of UK Health and Safety legislation.
Experience & Skills
Essential
- Excellent customer service skills with significant experience in a customer-facing role.
- Strong relationship-building and influencing skills.
- Ability to work autonomously, making decisions when necessary.
- Fluent in English (verbal and written).
- Excellent organizational skills with the ability to multitask and prioritize.
- Numerical skills for relevant activities.
- Culturally aware, adaptable in communication and negotiation.
- Flexible and adaptable to change.
- Enthusiastic about delivering exceptional stakeholder experiences and continuous self-improvement.
#J-18808-Ljbffr
Customer Service Associate employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to providing world-class service in the rental residential real estate business will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've exceeded customer expectations in previous roles. This will showcase your ability to create positive, memorable experiences for residents, which is crucial for this position.
✨Tip Number 3
Research local amenities and community resources relevant to residents. Being knowledgeable about the area will not only impress your interviewers but also prepare you to assist residents effectively once you land the job.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask. Given the diverse responsibilities of a Customer Service Associate, demonstrating how you manage various tasks efficiently will be key to standing out in the selection process.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Associate position at Greystar. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any relevant skills that align with the role. Use specific examples to demonstrate how you've successfully handled customer queries or built relationships in previous positions.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any other relevant systems. Highlight your organisational skills and ability to multitask, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Greystar and how you can contribute to creating exceptional resident experiences.
How to prepare for a job interview at Greystar Worldwide, LLC
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to anticipate needs and exceed expectations.
✨Demonstrate Relationship-Building Abilities
Greystar values strong relationships with residents and clients. During the interview, discuss your experience in building rapport and maintaining positive relationships, especially in a community or team setting.
✨Familiarise Yourself with Health and Safety Regulations
Knowledge of UK Health and Safety legislation is essential for this role. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your day-to-day activities.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to work autonomously. Think of scenarios where you had to make decisions independently and how you managed those situations effectively.
