Assistant Manager R0194448 Chapter Ealing London, United Kingdom Full time

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

JOB DESCRIPTION SUMMARY

The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.

JOB DESCRIPTION

• Acts as a role model at all times by demonstrating the core values.
• Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
• Oversees on-site enquiries, ensuring an appropriate inventory of 'ready' apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
• Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
• Acts up covering the Community Manager responsibilities’ in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Ensures invoices are processed accurately to ensure payments for services are made in a timely fashion.
• Conduct regular stock takes and places orders as appropriate to ensure the site can operate efficiently.

About You

• Good level of general education.
• Proficiency in using property operations software. Training will however, be provided.
• Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
• Detailed knowledge of Landlord/Tenant Legislation.
• A strong team player but capable of working autonomously and taking ownership.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
• Flexibility to be part of an on-call rota outside of normal working times.
• Demonstrable ability to coach and mentor team members.
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment.
• A knowledge and understanding of UK Health and Safety policies.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.