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For Companies At a Glance
- Tasks: Support the team with admin tasks and provide excellent customer service to residents.
- Company: Join Greystar, a global leader in real estate management and development.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Be part of a team that creates memorable experiences for residents.
- Qualifications: Good education, customer service skills, and proficiency in Microsoft Office.
- Other info: Exciting role with a chance to develop your career in real estate.
The predicted salary is between 28800 - 43200 £ per year.
About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.
Job Description Summary
The Administration Assistant role will be integral in supporting the Onsite team with day-to-day administrative tasks, ensuring the team’s key performance goals are met.
Key Role Responsibilities
- Provides proactive reception support and excellent customer service to all residents ensuring queries are handled in a timely manner.
- Answers incoming calls and completes related tasks or logs with the relevant team member to resolve or handle as appropriate.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices, posting payments and debt management activities and copying of documents.
- Supports the Assistant Manager and Community Manager in coordinating the tenancy management process, which includes apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the tenancy agreement.
- Communicates and conducts scheduled residents’ apartment visits.
- Assists with Community preparations and documentation around rentals and move-in and move-out processes.
- Performs communication outreach activities to generate awareness of required activities, i.e. inspections, events, etc.
- Supports the creation of a positive, memorable experience for residents by exceeding expectations.
- Places orders for department consumables, raising POs and receiving work orders.
- Preparation and distribution of various communications such as newsletters, surveys, etc.
- Ad hoc tasks such as setting up for events, purchasing items for the site, etc.
- Organizes and audits parcel rooms.
About You
- Good level of general education with good written and numerical skills.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
Experience & Skills
- Excellent customer service skills and significant experience in a similar role.
- Strong team player.
- Excellent written and verbal communication skills.
- Demonstrable relationship building skills with the confidence to liaise with stakeholders at all levels.
- Ability to multitask and prioritize.
- Numerical skills necessary to complete the above activities.
Administration Assistant employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Greystar. Understand their values and what they stand for in the real estate market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Administration Assistant, especially your customer service experience and ability to multitask.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Assistant role. Highlight relevant experience and skills that match the job description, like customer service and administrative tasks. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any other relevant systems. If you've got experience with databases or booking systems, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you in the loop. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Greystar Worldwide, LLC
✨Know Your Stuff
Before the interview, make sure you understand Greystar's business model and their role in the real estate market. Familiarise yourself with their services and values, as this will help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since the Administration Assistant role heavily involves customer interaction, prepare examples from your past experiences where you provided excellent service. Think of specific situations where you resolved issues or exceeded expectations, as this will demonstrate your capability in handling resident queries.
✨Be Ready to Multitask
The job requires juggling various tasks, so be prepared to discuss how you manage multiple responsibilities. Share examples of how you've successfully prioritised tasks in previous roles, especially in fast-paced environments, to highlight your organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges they face. This shows your genuine interest in the role and helps you assess if Greystar is the right fit for you.
